If you have a suggestion box all the time, the novelty will wear off, and no one will contribute. Instead, keep your suggestion box out for only a short time — perhaps two weeks at a time, once or twice a year. Call these periods “Project Brainstorm.”

As part of the project, have a team which will consider and take quick action on the best ideas for improving customer service, saving money or increasing efficiency. Recognize those who provide winning ideas. (Maybe the best gets a $50 gift certificate to a neighboring business — and perhaps that business can offer eyewear gift certificates in return.)

 
SPONSORED VIDEO: OPTOMETRY WORTH SHARING

HOW TO AVOID AUDIT HELL

You may think you’re ready for a Medicare Audit. But are you? Little things count—but they can mean the difference between a great outcome and one that leaves you out in the cold. Don’t get swallowed up by the audit machine. Get this free guide to preparing for — and surviving — a Medicare Audit. Simply fill out the form to the right to access the information. Because you can survive “Audit Hell” if you’re prepared. Download Audit Kit ➡

Promoted Headlines