A practice owner has realized his staff are overextending their eyewear benefits. How can he rein in the team without causing a mutiny?
This article originally appeared in the October 2016 edition of INVISION.
Garrett Vick’s eastern Indiana practice, Centerville Eye Care, was winding down after a busy back-to-school season. He had just hired a part-time receptionist, Tara, and was happy to see her mesh with the rest of the team right away.