SIGHT OPTICAL GRAND RAPIDS, MI
|WEBSITE: sightopticalboutique.com | OWNERS: Michael McConnell | OPENED : 2011 AREA: 2,000 square feet | EMPLOYEES: 4 | TOP BRANDS: Salt Optics, Barton Perreira, Lafont, Etnia, Mykita | FACEBOOK: facebook.com/sightopticalboutique|
Mike McConnell was new to retail when he started Sight Optical Boutique, but he wasn’t new to the eyewear business. After a dozen years working in high-end eyewear sales and distribution, McConnell founded the business on “bringing unique, fine and independent eyewear to our market.” It’s working: Since a 2011 launch, the operation has grown from a one-man show to a two-location business with three opticians, two optometrists and plenty of buzz. (McConnell also owns Eyedentity Optical Boutique in Holland, MI.) — James Ritchie
1 McConnell likes to challenge his customers. If someone claims to like round brown frames, that’s the last piece he brings out. “We like to show people how great they look in frames they never would have tried,” he says. “They usually fall in love with the ‘new look.’”
2 Once a quarter, Sight Optical becomes an art gallery. At events called “Art in Sight,” the shop brings in a local artist for a night. “We co-market with the artist, allowing each of us to tap into a new group of potential customers,” McConnell says.
3 McConnell decided to have optometrists on site because he sees “patients” as being more loyal than “customers.”
4 Pets are welcome here. A recent post on the business’ Facebook page reads, “With the weather getting warmer, do not worry about leaving your animals in the car.”
5 The store’s core customers typically show no reaction whether the price is $400 or $1,000. “They’re buying service,” McConnell says. “They want hand-holding.”
May I buy glasses from you, please? And can I bring my friends to see how cool it is? — Howard Purcell
Love the blue lighting around the dispensing bar and the frame displays! Very cool. I want to shop here. — Rebecca Johnson
AMERICA'S FINEST 20141st Place Eyes on Fremont / 2nd Place Silver Lining Opticians / 3rd Place Modern Eye Fine-alists Eye Gallery / Eye Impact / Georgetown Optician / Look + See Eye Care / Modern Eyes / Providence Optical / Sight Optical
Explore more of “America’s Finest” eyecare businesses in each and every issue of INVISION.
Hear What the Industry Thinks About the Ultimate Lens Package by Essilor
Eye care professionals, patients, and Essilor sales consultants shared their feedback on the Ultimate Lens Package. Watch to see why they believe the innovation behind the lens can make the difference for your practice and for your patients. For more information on the Ultimate Lens Package, contact an Essilor Sales Consultant or click here.