A customer approaches your frame selection, looking uncertain and timid. Wait a minute or so, then approach and say:
"Hey, what do you want to try on?"
This greeting establishes a playful tone and makes your inventory seem less intimidating. You want your customers to try on lots and lots of eyewear, and discover — with your help — the favorite frames they’ve ever owned.”
SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
This article originally appeared in the June 2015 edition of INVISION.