WORDS YOU SHOULD USE:
It’s difficult to say words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use and them and watch your enthusiasm for that cool new frame line become contagious.
SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
This article originally appeared in the July 2015 edition of INVISION.