WORDS YOU SHOULD USE:

“Fortunately, I work miracles!”

WHEN TO SAY IT: When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.

SOURCE: Scott Ginsberg, aka “That Guy with the Nametag,” strategist and author

This article originally appeared in the September 2015 edition of INVISION.

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