Result is a happier staff and better patient experience.

A New York City O.D. who got rid of his office phone eight years ago reports that what began as an experiment has proven significantly beneficial in all areas of his business. “The phone represented a huge headache for our office,” says Justin Bazan, who now uses an online scheduler and social media to communicate with his patients. “Eliminating (the phone) has led to a happier staff and better patient experience,” he says. And it has saved him roughly $40,000 a year in staffing costs.

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