Here’s where someone at corporate who really was thinking -- who really had customer service ingrained into his being -- stepped in. Not only could that local store fulfill the soldier’s request, staff there made the pizza heart-shaped, and the delivery driver stopped off for a balloon and a bouquet of flowers and brought a camera to snap the reaction of the soldier’s wife. All at no charge to the soldier. “Of course, we weren’t going to charge him anything,” said the guy at corporate.
The National Guard officer posted this happy tale on Mellow Mushroom’s Facebook page, and the company has received 65,000 likes and more than 2,000 comments in just a few days after their particularly special delivery.
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Shows you how instilling the customer service reflex can pay off big.