(PRESS RELEASE) TAMPA, FL — Aflac, a leading provider of supplemental insurance in the U.S., announced that its Dental and Vision division has engaged SKYGEN to continue improving the customer satisfaction journey. SKYGEN is a U.S.-based, premier technology partner with a focus on dental and vision insurance plans that serves nearly 50 million members across all 50 states. SKYGEN’s decades of industry experience, advanced technology and innovative solutions will provide a service model that will both improve the experience for all stakeholders and support the future growth of Aflac Dental & Vision.
This partnership with SKYGEN will enable Aflac to provide additional support for its claims and billing processes through the infusion of industry-leading automation, enhancing speed and accuracy designed to improve the customer experience. The SKYGEN Dental Hub offers a single point of connection to better align providers, insurers, patients and industry partners, enabling instant connectivity that will ensure a more positive experience for all parties. Members will also realize greater ease in identifying providers who best meet their needs and identify covered services and claims history along with access to educational information and key additional administrative data and reports through the SKYGEN member portal.
“As part of our plan to expand capabilities to continue improving the customer journey, SKYGEN’s powerful set of innovative solutions will support customer satisfaction and retention as well as promote sales growth given that customers will be more likely to consider other Aflac products based on a positive experience with Dental and Vision,” said Aflac senior vice president, Aflac Benefits Solutions Jon Edgington. “This partnership will create additional efficiencies, ensuring that we deliver on the Aflac promise to provide benefits that our customers need quickly and accurately. It is equally important to Aflac that SKYGEN aligns with our long history of collaborating with ethical, highly skilled, dependable partners who provide multiple advantages for the business.”
SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.
“This collaboration with Aflac represents SKYGEN’s commitment to shaping the future of dental and vision benefits and improving efficiencies and access in healthcare,” said Steve Berryman, SKYGEN CEO. “We look forward to leveraging our industry-leading software applications, as well as our experience with data protection and information security, to enhance the overall user experience for Aflac’s extensive customer base.”
