The patient wants his glasses and exam refunded.
An order is canceled after the insurance company steals the work. How must the office react?
"I plow your driveway when it snows; you serve my family's eye needs."
The case of the fraudulent filing.
This office wants to show a pre-teen the door – should mitigating circumstances change their minds?
The doctor prescribed it for the customer; the optician said he'd hate it. Who wins?
MENDENHALL VISION CENTER, an Anchorage-based optometry office, recently lost their star optician to a competing practice. Two weeks ago, the owners promoted Nick, a technician, to...
How far would you go to serve a patient uncomfortable with the correct lenses?
A doctor alienates his manager by relying too much on his favorite tech. How can balance be maintained?
She feels like she is doing something very, very wrong and nobody else cares.
It's the case of the uneasy momnesiac.
A patient denied before-hours service takes matters into her own hands.
A request for ASL translation shakes up this small office. Does the practice have any options?
An optometry student extern is causing problems for a practice. How can the owner rein her in?
An office is selling discount ophthalmic frames from a department store. How can they manage consumer backlash?
In this month's "Real Deal" from INVISION magazine, a patient’s valid prescription no longer meets his refractive needs. Does the practice eat the remake costs?
A needy child receives a donated exam and glasses, but this mother’s choices spark skepticism from staff.
A doctor alienates his manager by relying too much on his favorite tech. How can balance be maintained? Flynn Optometry Associates was a three-doctor practice in...
A staff person has a personal issue with a patient. Where does the manager draw the line? Gina, the managing optometrist of Oxford Optics, was busy...
We want to hear your opinion. In our latest Real Deal scenario, long-term staff member Bonnie has a personal issue with a new patient — her ex-sister-in-law,...