True Tales

Because We All Know the Lenses Just Sit There Doing Nothing

2 warranty “True Tales” we can all relate to.

Published

4 years ago

July 27, 2020

INVISION Staff Invision August 2020 Issue

“We have customers who expect lifetime warranties on lenses because “they just sit in a frame and do nothing.” We now give our competitors’ business cards to these patients. — BJ Chambers, Carrera Optical, McQueeney, TX
“I had an … interesting … conversation with a patient who was disappointed to find out our frames were not warranteed forever … because she really thought they should be.” — Susan L. Spencer, Council Eye Care, Williamsville, NY

Related Topics:eyecare businesses in New York

INVISION Staff

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

click to Comment(Comment)

Up Next

A Patient Insists These Are Not Her Glasses and Someone Switched Them!

Don't Miss

A Job for the Tech?

The Best Overall Progressive Lens, Now Powered by AI

Engineered with Behavioral Artificial Intelligence and utilizing new XR-motion™ technology, Varilux XR series goes beyond prescription and eye physiology to consider the patient’s visual behavior and design a progressive lens that respects how
their eyes naturally move.

Varilux XR series comes in two versions, Varilux® XR design and Varilux® XR track. The Varilux XR track lens provides an additional level of personalization by incorporating the exclusive Near Vision Behavior Measurement, providing up to 25% more near vision width³ according to the patient’s need, so patients get the highest level of customization.

Discover Varilux XR series and enjoy instantly sharp vision in motion⁴ and seamless transitions from near to far.

For more information, visit here.