IN THIS EPISODE OF BEST PRACTICES, Steve Alexander sits down with Adam Cherry, president and owner of Cherry Optical Lab, to explore how thoughtful lens selection quietly shapes comfort, confidence, and the long-term experience patients associate with an optical.
Steve and Adam dig into how lens decisions set the foundation long before brands, upgrades, or pricing enter the conversation. From material choice to weight and thickness, they unpack how physical comfort becomes something patients register immediately, even if they’re unable to articulate it. The discussion highlights how starting with how lenses feel and perform throughout the day changes the way recommendations are received and trusted, creating a more intentional, human experience.
They also examine how frames, coatings, and retail strategy influence outcomes over time. When frames and lenses are considered together, when coatings and treatments support real-world use, and when expectations are set clearly from the start, eyewear begins to feel effortless rather than managed. This episode invites eye care professionals to rethink lens selection as a long-term partnership decision that shapes patient expectations, strengthens relationships, and sets the standard for quality inside the optical.
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ABOUT THIS PODCAST: Tune in to Best Practices twice a month as we deliver practical, actionable insights for eye care professionals seeking to elevate practice performance, patient satisfaction, and clinical outcomes. Each episode features experts sharing their insights about the most pressing issues facing independent eye care practices today.
Learn the strategies that the Best Practices have used to build out the eye care business of their dreams. From building a new specialty in neuro optometry, myopia management, dry eye, to optimizing for practice efficacy, patient engagement, and profitability.
Designed with busy optometrists, opticians, and staff in mind, the podcast focuses on steps you can implement immediately to improve care and grow your practice; all it should cost you is a little time and effort.
STEVE ALEXANDER has been in the eye care industry for over 20 years and has worn many hats including optician, ophthalmic tech, lab tech, practice manager, regional manager, operations consultant, CE certified speaker and other in both private and corporate eye care settings. Over the last 8 years, he has been consulting with practices to find ways to better understand their patients, the ecosystems in which they work, and how to create a practice of which they can be proud.
