IN THIS EPISODE OF BEST PRACTICES: Steve Alexander and Colton Calandrella, founder and CEO of Barti, unpack how meaningful engagement with your EHR can reshape efficiency, elevate team performance, and create a more intentional patient experience.
Steve and Colton dig into why so many practices operate at the bare-minimum level of their EHR and what changes when teams shift from “getting by” to intentionally engaging with the tools they already have. They explore how underutilization, not lack of features, is often the real barrier, and how leadership modeling, steady learning, and stronger internal alignment can unlock capabilities that transform daily operations. Their conversation challenges the assumption that software limitations are fixed, revealing how much potential opens up when teams understand the system at a deeper level.
They also examine the human side of EHR mastery. When leaders set the pace, when teams are hired with adaptability in mind, and when learning becomes part of the culture, the EHR becomes the foundation that supports smooth workflows, confident staff, and a more seamless patient journey. This episode invites practice owners and eye care professionals alike to rethink what “investment” really means, making the case that small, consistent engagement with your EHR can elevate the entire rhythm and feel of your practice.
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ABOUT THIS PODCAST: Tune in to Best Practices twice a month as we deliver practical, actionable insights for eye care professionals seeking to elevate practice performance, patient satisfaction, and clinical outcomes. Each episode features experts sharing their insights about the most pressing issues facing independent eye care practices today.
Learn the strategies that the Best Practices have used to build out the eye care business of their dreams. From building a new specialty in neuro optometry, myopia management, dry eye, to optimizing for practice efficacy, patient engagement, and profitability.
Designed with busy optometrists, opticians, and staff in mind, the podcast focuses on steps you can implement immediately to improve care and grow your practice; all it should cost you is a little time and effort.
STEVE ALEXANDER has been in the eye care industry for over 20 years and has worn many hats including optician, ophthalmic tech, lab tech, practice manager, regional manager, operations consultant, CE certified speaker and other in both private and corporate eye care settings. Over the last 8 years, he has been consulting with practices to find ways to better understand their patients, the ecosystems in which they work, and how to create a practice of which they can be proud.
