Connect with us


Dispensing the Special Needs of Special Needs Children

Tools and strategies to get them products and services they require.




little boy with phoropter

AS THE CO-OWNER of an office specializing in pediatric care and the parent of a child with a chromosome defect and autism, I know dispensing to children with special needs often requires a different set of tools and strategies. My son, Henry, has worn glasses since he was five and is very sensitive to the fit and feel of his spectacles.

It’s estimated that between 40 and 60 percent of all children with a disability also have a refractive or accommodative error. Persons with certain specific chromosome or genetic disorders, or those children born prematurely, are at a higher risk for developing eye problems.

Leadership, Empathy, and a Noble Cause

Leadership, Empathy, and a Noble Cause

Shop! Masterclass Webinar: Sustainability for Retail: How Retailers Create Social, Environmental and Cultural Innovations
Sponsored Webinars

Shop! Masterclass Webinar: Sustainability for Retail: How Retailers Create Social, Environmental and Cultural Innovations

Human-Centric Design in a Digital World: Creating Unexpected Moments That Inspire, Educate, and Connect at Retail
Sponsored Webinars

Human-Centric Design in a Digital World: Creating Unexpected Moments That Inspire, Educate, and Connect at Retail

Many children with disabilities experience heightened anxiety during visits to medical offices. An optometric exam can be particularly challenging for patients with sensory processing difficulties.

Helping a child with special needs know what to expect before an eye exam can ease some of the distress. We enlisted Henry’s help in creating a social story, available on our website, which illustrates each step of an eye exam and shopping for glasses. Social stories are important learning tools. It gives the child a clear visual narrative about what to expect, and short, simple text which reinforces what is going to happen at each point in the process. (If you don’t want to produce your own, Autism Speaks has a good one:

Next, it’s important to appropriately schedule the exam based on the needs of the child. We prefer to see children with different needs early or in the evening.Allow a little extra time for kids with special needs. They may take longer to navigate hallways and might require more frequent breaks. Waiting can be particularly distressing for children with special needs, so it is important to get them into the exam room on time and efficiently.

Fitting spectacles can be particularly challenging. Frames tend to be designed to fit most of the population but it can be difficult to find glasses that fit children with Down’s Syndrome and other disorders with associated craniofacial differences. A good optician can make adjustments to a traditional frame design. Metal frames with nose pads are the easiest to manipulate and can also be changed to something softer and less likely to cause slippage. Altering the curve of the temples can help with wider face shape or wide-set eyes. It’s also important to be able to adjust the temple length.


Lastly, it’s important to find the right set of lenses. Those on the autism spectrum typically experience differences in sensory integration and how they process visual experiences. Many have extreme light sensitivity, and some are sensitive to flickers fluorescent lights produce. These patients benefit from Transitions XTRActive lenses. The slight tint indoors reduces sensory input, and because these are the darkest Transitions lenses outside, they help reduce the discomfort of extreme photophobia.

In the end, there’s no substitute for being confident, gentle and having good dispensing skills. Make the process positive and fun. Taking the time to address the needs of children with disabilities, identifying suitable frame and lens selections, and working to keep kids happy and content will leave the parents feeling comfortable with your office and ensure every patient gets what they require.

Rebecca Furuta holds a Master’s Degree in Public Health Policy from the University of Colorado Boulder, and works as a sports vision specialist and ABOC/NCLE optician at Avenue Vision in Golden with Dr. Joe Borden, with whom she co-founded the eco eyewear lifestyle brand, Yeux & Eye ( Email her at


Turn Patients Into Loyal Eyewear Shoppers

80% of patients are browsing eyewear online, are you influencing patients online before your competition? Join thousands of practices thriving with Optify, voted the #1 optical sales tool by EyeVote. Empower your opticians to save time, increase optical revenue, and maximize your EHR data and website with a seamless optical plug-in that keeps patients buying from YOU! Now through August 31st receive a $25 UberEats® gift card when you complete a 15 min demo. Book your demo here..

Promoted Headlines






Get the most important news and business ideas for eyecare professionals every weekday from INVISION.


Most Popular

Link partner: indobet autowin88 vegasslot77 mantra88 ligasedayu warungtoto login sbobet vegas4d indobet ingatbola88 ligaplay dewagg hoki368 qqnusa ligagg zeus138 bro138 bos88 ligaciputra