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Essilor Introduces Order Status Tracking Through EssilorPRO Web Portal

Additional new features, including virtual access to lab customer service and easy, tailored portal access for staff, make EssilorPRO a powerful one-stop shop for ECPs.




Essilor Introduces Order Status Tracking Through EssilorPRO Web Portal

(PRESS RELEASE) DALLAS — Essilor of America announces the launch of a newly revamped EssilorPRO customer portal designed to provide eyecare professionals the tools, information and resources they need to relieve administrative burden and maximize efficiencies. As part of the revamp, Essilor introduced order status tracking – an advanced system allowing instant access to real-time job status with accompanying features, such as virtual customer service, that make lens order management seamless and easy for busy practices.

“We heard our customers loud and clear – they want to spend less time on administrative tasks and more time caring for their patients,” said Sherianne James, Chief Marketing Officer and senior vice president of Customer Engagement at Essilor of America. “With the launch of the next phase of our EssilorPRO site, we are delivering the complete suite of tools they need in a user-friendly and advanced portal unlike anything else in the industry. And it doesn’t stop here; we will continue to innovate and refine the systems and tools customers want and need to ensure they have access to cutting-edge technology to run their businesses efficiently and effectively.”

“I do like the [Essilor]PRO portal – I have been using it with my opticians almost daily to check on jobs… I think it will be very valuable to have doctors able to check on jobs and not necessarily have to make the phone call into the lab,” said Dr. Michael Siegel of Vision Source of Mt. Olive.

EssilorPRO portal users can now access an easy-to-use dashboard which not only shows real-time order status for jobs at labs on the Essilor Labs of America Optifacts lab management system, but allows users to follow up directly with labs and download shipping documents with the click of a button. Practice owners can also now grant tailored access to staff members, empowering them to access the suite of tools as needed. And users will continue to enjoy the features they know and love, including the ability to track business performance, check loyalty program rewards and quick sign-up for the latest offers and promotions available through Essilor of America.

Eyecare professionals are invited to visit to sign in or sign up for instant access to the new portal features.




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