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Facebook Is Trying to Tell You Something About Your Posts: Are You Listening?

Facebook is a powerful marketing machine. Just don’t get overwhelmed.

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GOOGLE “WHEN SHOULD I post on Facebook?” and the range of different answers will have your head spinning. The best way to know when to post is to listen to what your own Facebook audience is telling you. Luckily, Facebook makes it easy!

On your Facebook business page, click on PAGE INSIGHTS.

OVERVIEW is the first tab. It tells you how many new Likes your page has received and the total number of people who were shown your page and your posts that week. Click on the POSTS tab.

This tab is divided into sections:

WHEN YOUR FANS ARE ONLINE: This shows you a graph of the number of Likes you get each day of the week, and the time of day where you get the most Likes. If your graph shows major spikes on a certain day of the week and at a certain time, preschedule your posts to appear on that time and day!

POSTS TYPE: This tells you the average reach (how many people were shown a post) and engagement (how many people interacted with it). Based on this information, you can determine what type of posts your followers are most interested in. Did you get a lot of engagement on a kids’ glasses post? Hit that topic again this week. 

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As you scroll down on the POSTS TYPE tab you can see post by post how many people engaged, and how much money you spent on promoting the post if you did a Facebook Ad or clicked “Boost Post.” This tells you at a glance how much you’ve spent on Facebook advertising, and how much return you’ve gotten.

On the top right of this data you can look at both positive and negative interactions you received per post. The graphic display defaults to show you how many people Liked/Commented/Shared your post (or positive engagement). If you click the dropdown menu and change that tab you can see how many people negatively responded to your post by hiding it from their timeline, reporting it as spam, or unliked your post or page as a response to seeing that post.

The PEOPLE TAB on the Page Insights section tells you who your business is connecting with most. Here you can see the age, gender, and location of everyone that liked or engaged with your posts. Did your posts hit with the demographic you are trying to reach? If not, it’s time to rethink your posting strategy to make it appeal more to the people you are trying to attract.

Facebook is more than a social media tool, it’s a powerful marketing machine. All the information for you to make the most of Facebook is just a click away, but don’t let the stats overwhelm you. Focus on the Posts Tab and the People Tab and let them tell you when and what to post.

Founded by two millennial ODs and social media entrepreneurs, Defocus Media (defocusmedia.com) manages social media networks for independent optical practices. Dr. Darryl Glover is founder of Eye See Euphoria (eyeseeeuphoria.com) and Dr. Jennifer Lyerly is founder of Eyedolatry (eyedolatryblog.com). For more information contact defocusmedia@gmail.com.

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Know Your Niche

Otherwise you may end up compromising.

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Know your niche as a retailer and stay true to that niche. Don’t try to meet everyone’s needs – if you try you will compromise somewhere else. – Carter Johnston, OD, Physicians Optical Luxury Eyewear, Oklahoma City, OK

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The Best Call to Actions to Convert Visitors to Patients

CTAs are probably the most important part of your marketing or campaign strategy.

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HERE’S A RIDDLE for you … what can be as simple as two words but is the key to bringing new patients in your door? The answer is: a CTA or call to action.

A good CTA will keep your phone ringing, fill up your appointment calendar and turn your website visitors into new patients. So, what exactly is this magic little phrase and what makes a good one?

What is a CTA?

A CTA is phrase that instructs or encourages a user to take a specific action, such as booking an appointment, signing up to a mailing list, calling the office, or getting more information about a promotion. It can (and should) be used in basically any form of marketing from your website, to a landing page, to a Facebook promotion, email or even a radio ad.

Each element of your marketing is designed for one ultimate purpose — to bring in appointments and optical sales — and if you fail to include a CTA, you risk losing potential patients who may delay or not otherwise take the next step toward that goal.

Making the call to your office or action easy and quick reduces lag time and drop off rates.

So, what makes a good CTA? A good call to action makes it very clear what action you want visitors to take and gives them the tools they need to do so. The best CTAs address the what, when and why of taking the next step and usually have the following traits:

WHAT: They use action verbs to direct conversion such as: “Call our office, Fill-out an appointment form, Book an appointment, Contact us, Visit our office etc.” The best CTAs are those that include the words that would follow the phrase, “I would like to…”

WHEN: They use time-sensitive wording such as, “Today, Now, Don’t Delay etc.”

WHY: They are often benefits-oriented, answering the question of why one should take the action: “Take care of your precious eyesight, Save time and money, etc.”

They stand out using bright colors and bold text. They are clear and easy to spot, and they are most effective when placed in the header and/or at least above the fold. They should also show up prominently on both desktop and mobile devices. And in case you’re wondering, circle buttons stand out more and work better than rectangles.

They are easy to use. Nowadays, clickable buttons, especially on mobile friendly sites, are the way to go. If your visitor can click a CTA button on your site and schedule an appointment or call your office directly, you’ve eliminated almost every obstacle. What could be easier? We recommend a CTA attached to an embedded online scheduler when possible that allows patients to instantly see your availability and book an appointment.

Now there’s one catch… there is such a thing as too many CTAs on a page. You don’t want to overdo it. Think top, bottom, and once in the middle is ‘enough’, they’re easily accessible and they get the job done.
The next time you’re working on your website or scheduling a promotion, stop and think about your CTAs. They are probably the most important part of your marketing or campaign strategy.

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Danielle Richardson

Feel Like Your Wellness Routine Could Be Missing Something? It’s Probably Sleep

We spend nearly a third of our life sleeping which makes getting quality sleep as essential as a healthy diet and regular exercise.

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WHEN YOU THINK OF your health and wellness, how often do you think of sleep? Chances are not often — but you should. Sleep is the newest frontier in wellness as public health consciousness continues to increase and we move to a more holistic idea of health. We spend nearly 1/3 of our life sleeping which makes getting quality sleep as essential as a healthy diet and regular exercise.

The National Sleep Foundation defines quality sleep as occurring when you’re asleep within 30 minutes of laying down, wake no more than once, and sleep for at least 85 percent of the night. Unfortunately, quality sleep is an uncommon occurrence as the CDC reports a third of American adults experience poor or inadequate sleep on a regular basis. An estimated 50 to 70 million Americans suffer from sleep-related problems or disorders, such as sleep apnea, insomnia, narcolepsy, or restless leg syndrome. As a country, we need to get some rest!

Sleep deprivation increases the risk for high blood pressure, heart disease, and triples the risk for type 2 diabetes according to Johns Hopkins sleep researcher Patrick Finan, PhD. Those not getting adequate sleep suffer from a weakened immune system, irregular metabolism, and obesity secondary to increased levels of the hunger hormone ghrelin. Not limited to just the physical body, sleep deprivation can also manifest as cognitive impairment and/or mental health changes including depression, irritability, anxiety, forgetfulness, and brain fog. Poor quality sleep is far less recuperative, which causes us to not feel rested when do we wake up.

Sleep depends on a number of factors, our body’s internal regulating system is chief among them. Our Circadian Rhythm functions as the body’s biological clock and regulates the experience of alertness vs. sleepiness. This rhythm is sensitive to fluctuations in hormone levels, particularly cortisol and melatonin. Cortisol peaks in the morning allowing us to be alert and focused throughout the day. The secretion of melatonin — which helps us sleep — is highest at night.

These days, our minds are moving a mile a minute and we’re constantly on light-producing digital devices even though increased high-energy blue light exposure from devices decreases melatonin production and causes insomnia or sleeplessness. The disrupting culprits aren’t limited to devices though; increased stress, irregular work schedules, frequent jet lag, and sleep disorders can also disrupt our cycles.

The CDC recommends 7-9 hours of quality sleep for adults and more for teens and children. Here are some easy ways you can get better sleep tonight:

Build Consistency. It’s important to wake and head to bed around the same time each day — even on the weekends.

Use Sleep Monitoring Technology. Smartphones and wearable tech devices can help monitor the duration and quality of your sleep through downloadable applications and Bluetooth technology.

Sleep Habits. Limit screen time and diminish light sources in the bedroom. Additionally, use the automatic setting on your phone to warm the screen at night.

Bonus — Zen Out! Use essential oils or pillow sprays in scents like lavender as aromatherapy to help you sleep. Also consider meditation, light music, or other soothing sounds as a relaxing way to send yourself to bed.

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