I had a lady who wanted a refund on her glasses because they weren’t working. I asked if the distance was clear, and she said “Oh yes, perfect.” I asked her to read the near point card and she could read to the bottom. After troubleshooting for a while, I finally asked her what the problem was. She said, “I see great, but when I put them up on my head, my hair gets caught in the nose pads.” I explained that eyeglasses are not meant to be headbands. Kathy Maren, Comb EyeCare & Eyewear, Western Springs, IL
Latest Fun Stories
- 34 MORE Sad-But-True Things Patients Actually Said to Their Eye Doctors
- What You Really Wish You Could Say to that Client Who Won't. Get. Off. Their. Phone!
- The Staff Members Who Will Go Down in History ... or Infamy
- For These Married Partners Unwinding Comes by Way of Netflix and Whiskey
- What You DID Say to that Rude, Frustrating Patient
Hear What the Industry Thinks About the Ultimate Lens Package by Essilor
Eye care professionals, patients, and Essilor sales consultants shared their feedback on the Ultimate Lens Package. Watch to see why they believe the innovation behind the lens can make the difference for your practice and for your patients. For more information on the Ultimate Lens Package, contact an Essilor Sales Consultant or click here.