“Our staff doesn’t upsell, we recommend what’s best and then YOU have the choice to buy whatever you want. No commission, no pressure ... if you spent more than you wanted it is because you don’t have the backbone to express your desired outcome. Have fun at Lenscrafters.”

To the Yelp reviewer who wrote: “I used to go to XXX in the beginning, but the hipster, condescending disorganized front office staff, along with the constant upsell mentality, has convinced me to go to a different optometrist.”

This article originally appeared in the February 2018 edition of INVISION.