I had a patient recently who denied backing into my front-office ramp and railing. When I went outside to discuss it with her, she demonstrated how she didn’t back into the ramp and railing by doing it again. She was apologetic and really didn’t realize she had hit it the first time. — Dr. Marc Ullman, Academy Vision, Pine Beach, NJ

This article originally appeared in the March 2018 edition of INVISION.   

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