The GOOD: We had a patient come in to the office who told us he was homeless. A colleague sold him polycarbonate. If you can do that, you’re a superstar. Janice Harris, Envision Eye Care, Marion, VA

The BAD: Some experiences stick in my mind... like the time a new staff member thought the customer would benefit from an executive trifocal in a rimless groove. She ordered it and sent it off without anyone else’s involvement. I still have nightmares over that one. Mark Platter, Safety Rx Services, Crete, IL


This article originally appeared in the May 2018 edition of INVISION.   

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