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Here are some of the things you guys turn to when you're looking for good fortune.
When someone wants to buy your practice make sure to take into account all of the intangibles.
Here's how to handle them to turn detractors into advocates and potentially earn new business too!
Plus, those tax refunds are starting to hit people's bank accounts, start reeling that 'found money' in.
Including a week dedicated to pet and the people who love them ... in glasses.
You can't know everything necessary to provide a superior and memorable 'patient journey' unless you ask.
Check out the ways they benefited from joining a doctors’ alliance.
But the 48% of you who do are not playing around.
You know you're an ECP when ...
This close-knit team knows how to have fun, too!
A diverse mix of independent brands did well.
Customers can look good while saving the planet just in time for Earth Day.
9 of the latest products available and how to educate patients about them.
Thanks to give back programs that help LGBTQ youth, teachers, animals, the environment and people in need.
Including ways to get over that embarrassing customer encounter.
Also Safilo snags a cool French brand and CooperVision has grant money up for grabs.
As far as she’s concerned, this is one spurious supervisor.
Better yet, they can benefit your business.
Just three short months ago, the idea business owners would be struggling to navigate a recession in early 2020 seemed far-fetched. Markets were at record highs,...
Including OTC allergy drops and a better use for saffron than risotto.
It allows the eyewear to speak for itself.
Also, the power of turning off notifications and developing a team 'elevator pitch.'
Also, dates dedicated to singing and accessing your goals year-to-date.
Don't follow this guy's lead. Just say no to drugs, kids.
2020 should be the optical year...
You could call it a case of ‘hit and nun.’
Forget bonuses, give pizza and stop saying 'No.'
A little cynicism could ensure you aren’t just parroting nonsense.
With help from her passionate and dedicated work family.
Technology on-the-go gives rise to better ways to see.
Forget a sterile white box, here's a handful of eyecare businesses whose exam rooms make the patient experience more memorable.
From poppin’ prints to funky cuts to a layered look, these lenses are real multitaskers.
You know what they say about assumptions ...
Performance marketing tactics you can directly track to tell you how well they perform.
The brow bar! Cheers to these highbrow frames.
Also, some tips on productivity that will help shake up your routine.
Plus Americans fear eyecare costs and Safilo doubles down on their celebrity presence with an acquisition.
It showcases their eyewear in such a fun, fresh way it's become the basis for all their branding.
Brain Squad members share some of the surprising questions and demands made by job candidates.
'... interesting and educational content from people that are doing things the right way ...'
Glitches are temporary and nothing unplugging for a minute or two can’t fix.
A little hot meditation is sometimes all that this optician needs.
Though some of you DO charge for the measurement, 17% refuse to provide it at all.
Sun sales took a hit but color is on the rise!
And more attention grabbing products.
Or to stay in and analyze your business. You do you.
Like how to find a mentor and mimicry for sales associates, yay or nay?
Traditional PR used to be one of the few ways — other than paid advertising — for a small business to get noticed. But increasingly, public...
The Eyeglass Lass has a knack for getting people to take a chance on distinctive eyewear.
They are more common and more destructive to your business than you think.
A little sun sense can go a long way, here's how...
Our eyes see the world around us but — thanks to routine comprehensive eye exams — they can also show what’s going on inside the body.
Actually implementing change (rather than merely talking about it) is one of the more frustrating aspects of business management.
So how are you going to make the most of your extra 24 hours?
Including capitalizing on 'Madness' and puppies!
Plus see how the whole team can benefit from joining the AOA.
Eye scans and retinal images going back decades can help predict diagnosis and progression.
These time savers help you stay on schedule, reduce stress, capture more, and make more revenue with happier, less confused patients.
Some of you just want to laugh ... others want some answers to life's most existential questions.
Including some exceptional women and why soft contact lenses are still best.
They're not sorry.
Motivation comes from taking action, not the other way around.
Try it, you might like it.
Their new formula? See fewer patients, spend more time with them and enjoy the occasional dinner out.
The remainder of you are pretty confident you don't have competition ... or don't have the time to keep track of them.
More parameters, increased stamina, better performance and major style define these latest releases.
Plus how to handle suspected shoplifters and under-performing salespeople.
Her illicit contact lenses trigger more problems than she bargained for.
9 frames that make an understatement.
Plus several 'charming' products you shouldn't miss.
Like watching your 'buts' and letting staff win.
The holidays were good for eyewear sales.
Proof that you should never judge a book by her cover.
Owner Gary Black knows what work-life balance looks like—and how to achieve it for his team.
Simple word of mouth has kept them growing since day one.
Have you tried these ideas for boosting sales?
Here's what our readers are saying.
And planning for Valentine's Day and VEE should be well underway.
When done right, it can be the cornerstone of a workplace that runs high on integrity and low on excuses.
Plus ideas for celebrating Punxsutawney Phil and pigskins.
They've branded themselves the ‘Eyewear Gurus’ for the millennial generation.
So many brands sold well!
It just proves that when patients find an ECP they love, they will travel far and wide to see you.
A tale of one customer who thought complaints alone would solve his problem.
It’s how you deal with them that really matters.
Owning an independent eyecare practice requires our small business to be nimble, and adjust to changing conditions. INVISION gives me ideas to implement from experts that...
Of course snorkeling in Maui and skiing in Colorado aren't too shabby either.
With the help of local artists, they injected a little rebelliousness into their branding look.
Limited mixing of business and pleasure (or politics) here.
Most nutraceuticals are sold online or over-the-counter but more and more patients are asking for specific recommendations from their optometrist.
They have us rethinking coming at them sideways.
Including a resource for women patients with Traumatic Brain Injuries and a new license for luxury car lovers.
They aren’t the only game in town, but they are currently among the most overlooked from small businesses.
These frames offer total (okay, at least partial) transparency.
Luca Mariotti’s EYEFRAME system lets the optical owner exist totally independently from big frame makers.
Eye decor for your person and your business.
Metal, pattern and texture kick off the new year strong.
The coming year has “eyecare” written all over it. But what changes can we expect to see in eyecare and eyewear as we enter a new...
Her ethics are being tested on her first day on the job.
Including creating a personal shrine, accepting you can't do it all and fighting bad habits.
Sometimes the biggest impacts we make are the ones we don’t notice.
And how to share chores among staff to make sure they get done.
Only 3 percent of people will take the time and discipline to do this, but they'll make more than 10 times the 97 percent who didn’t.
Perhaps it's time to accept that you, without even realizing it, build the walls and barriers that keep patients from purchasing more.
Eyes that can't see and watches you don't need to.
Thinking of getting dressed up for a Christmas event? Go green.
Did your favorite sunnies make the cut?
Combining eyecare and eyewear with a range of self-care offerings, they treat not just the eye, but the rest of the body as well.
Let go of any preconceived notions; yoga is for everyone.
Even the most successful DIYers know when to call in a pro — and doing so can free up their time for bigger and better things.
Also, proper staff gift-giving etiquette and getting the most out of staff trainers.
Sun sales started heading south for the winter.
For others... there seems to be a lot of very "hard workers" who "procrastinate!"
In the end, it is the least expensive and most productive business tool in your arsenal.
And scientific papers cliff notes for the busy ECP.
Including billing, Flex Spending, recalls and sales incentives for all.
And we're calling for a return of National Opticians Day, who's with us?
THE BIG SURVEY 2019 The Basics You, The ECP Buying & Selling Performance Management & Staff Marketing & Operations Who is the American ECP? How does...
They knew that if they treated patients right, the business would succeed.
And addressing some other sensitive subjects you might encounter in the workplace.
Click through for frames that make a statement and diagnostics with a small footprint.
Video projection and artificial intelligence (AI) are some of the features that differentiate devices in the low vision space.
We asked and you answered! These are the preferred ophthalmic styles of INVISION readers.
47. Which gets the largest portion of your marketing budget? Print 13% Community events (including sponsorships) 12% Direct mail 10% Other social media marketing 8% Paid...
35. What is the top staffing challenge you face? Recruiting 33% Keeping staff motivated 25% Boosting productivity 18% Retaining top talent 14% No major staffing challenges...
19-22. Top 10 best-performing brands: NOTE: Lens and contact lens brands were a little less clear cut because, due to self-reporting and a lack of consistency...
28. Looking at the last two years, would you rate either of them as the “best” or “worst” ever in terms of your business’s financial performance?...
10. On a scale of 1 to 10, rate your satisfaction with your professional life and life as a whole NOTE: Of the many different professionals...
Including smothering her cats with affection and weekend dive bar sing-a-longs just to name two.
A tale as old as time that gives new meaning to being in 'hot' water.
But some of you have gotten creative, sending Thanksgiving cards or texts patients can respond to.
'I love it. I read it. I try to live it.'
The secret is to keep the call casual and friendly...
And while you're at it build an anti-flu kit and get personal.
These five practices added an extra dimension to the optical experience and became genuine destinations.
What would you say to an OD who balked at legal firearms in her office?
But before he goes, let's review some key points of The EyeCoach Selling System he's been sharing these past several years.
They created a safe space for self-expression.
25 ECPs put who they are and what they do for a living in a sentence or two... or three.
How you finish the year has a major impact on how you start the next one. Year-end is a tricky, busy time. You need to be...
And we've got an idea for a social media post any independent ECP can do.
Plus a reader tip for how she get this things done in a day.
Now let’s be clear… All customers are important. And all customers should be treated as such… but when we asked our readers about their most important...
Plot twist: Robert Bell decided not to teach you a damn thing a long time ago.
It prompts them to make an emotional selection.
It isn't experience, skills or talent... it's all in the mindset.
What she thought was a scab had legs.
The doc wants to keep treating him and hopes to erase that negative online review despite his overdue balance.
Products that tackle the vision issues associated with cold weather sports and how to sell them.
'Which Hogwarts House would you belong to and why?'
And you won't need a magic spell to do it.
Such a manual details and explains how a store should look and how to keep it looking that way.
And the CDC and Prevent Blindness both release informative reports and resources or practitioners.
Frames that could never be considered a mistake and equipment that ensures you never make any.
It’s a rare occurrence, but sometimes, trees can bring the sun(s)!
She also poses a valid question ... why do so many digital platforms require monthly subscriptions?
Including a chic, no-waste business card holder and a high-octane lens cleaner safe for premium coatings.
What they are saying on the inside is just as, sometimes more, compelling than their exteriors.
Love your magazine!
Sunwear sales reached their apex.
And many who don't, haven't because they are one man shows of boast impressively long staff tenures.
Plus its all fun and games until someone gets drunk at the company holiday party ... how to protect your business from potential trouble.
These Ohio vision therapy specialists demonstrate how they help see their athletes succeed and their practice grow.
In a perfect world, we’d get all our vitamins and minerals from a healthy, organic, well-balanced diet ... but we live in the real world.
A love of fashion and a great social media touch keep things radiant at Luminance Vision Optometry.
And this bonus season, let them eat cake!
And beware those household chemicals; the entire month is dedicated to eye safety at home.
It is OK not to know everything, but it is not OK to remain ignorant.
The no-show who showed ... briefly.
And do you have a local professional photographer on speed dial yet? There are so many ways one can benefit your business.
You’re about to get much better at selling.
We challenge you to implement one of these 23 ‘How To’s in your practice before the year is out.
Plus ISVA's 'dynamic' skills for sports.
Bells and whistles your paper charts definitely don't possess.
They had such high hopes: What can the practice do better next time?
Engraved line, ripples and bumps on some sense-ational styles.
Vision care never looked so good.
You're a talented bunch! Some of you should go on the road.
4 easy tips you can implement today to start living a healthier lifestyle.
Hint: A stunning optical, exam lane AND plans to put in an edger.
Plus additional products that prove eyecare could be a cult...
To unwind she communes with nature and looks for those elusive four leaf clovers.
Glitter isn't just for arts and crafts anymore.
Even in a digital era, they find them to be an essential business tool.
Plus the two most powerful words to add to your sales pitch and the power of 'Polish.'
It gives patients a reason to visit based on product assortment rather than discounts.
HIGH ROLLER SUITE These products didn’t come to play, they came to win, and you can bet they pay off big. All-In Made with Japanese titanium,...
With the war for talent showing no signs of letting up, it’s a great time to revisit your recruiting efforts.
And your return policy may not be as ironclad as you think when it comes to minors.
The rest of you are missing out on a valuable marketing opportunity.
We've got the perfect humorous opener to take the annoyance out of your telemarketing calls.
Back-to-school season has started!
And no, it isn't for service dogs.
They just might hep you save the sale.
Don’t change a thing!
And how to do little infomercials from the show floor to come back to eager customers looking to buy.
Many of the rest would like to offer it.
Rx lenses are made but they never get dispensed so that a plano sun gets covered by insurance.
AR coatings are obviously a must and one specific material is most of your MVP.
You're just doing it wrong anyway.
And in their downtime it's dance parties, hitting the slopes and a little hot tub time after hours.
Espresso bars, large screen TVs and foot massages just distract from what customers really want.
With about 200 different telehealth models being run today, ECPs have to decide which tools, if any, add value to their services.
Proper etiquette can result in a major boost to your office’s retention rate.
No longer just a fringe New Age theory, science supports the positive benefits of mind-body therapies to minimize suffering and enhance wellbeing.
People said their business would be ‘too funky’ for the Midwest but they proved their critics wrong.
Plus call a meeting of your fun committee and a simple and inexpensive way to protect your business.
Our America's Finest honorees could inspire a nation.
Including the 'Opticians Helping America See' branding.
Plus myopia 'Cliff's Notes' from CORE and proof that optometry improves health.
From AMERICAN IDOL to Zendaya, these frames showcase the creative visions of a range of celebrities.
Cinema, culture and technology all play their part in the newest frames and lenses.
They had faith that the neighborhood would support them; and they were right.
The largest selection of frames in the area, old-school repairs and an in-house digital lab, just don't come in looking for an exam.
Wink Family Eye Care of SLP, Louis Park, MN Wink Family Eye Care of SLP opened its doors on Jan. 15, 2018 with Dr. Roman Gerber...
Sunwear sales are on the rise for summer.
See what's coming up so you can start making plans.
Thank you to you too!
And overcome feeling uninspired at work by doing more of what you love.
This Chicago optical’s in-house branding effort is confident and consistent.
She came up with a nine-step program for employees.
Don't miss: How to set attainable goals and offload older merchandise.
No two exit strategies are exactly the same.
8 options that address the three factors patients want in their golf glasses.
Plus don't underestimate the power of mini-breaks or shortened work weeks during warmer months.
A couple of 'Dirty Thirty' birthdays worth noting.
Know your niche.
It's a great way to get accurate patient measurements.
Plus it has the added benefit of showing them you value them.
And boy did they get to bragging….
Also, your neighbors are a captive audience have you gotten them in the door?
There are some familiar faces but some fun surprises too!
Styles so streamlined, you can't even tell how high-tech they are.
We spend nearly a third of our life sleeping, which makes getting quality sleep as essential as a healthy diet and regular exercise.
CTAs are probably the most important part of your marketing or campaign strategy.
And heavy on the cat eyes.
Tech gets its moment in the ... suns.
He also knows there is no better way to unwind than with family time and a little wine.
Like some fun accessories for everyone else.
Including the high-tech glaucoma-detecting AI of the future.
They left managed care and went to private pay.
Lots of brand name variety.
Plus, sometimes letting your business go to the dogs is a good thing.
Few doctors understand that the day you open is the day you start planning to sell.
...on the 'Failure' issue
Also how to deal with (or with being) a helicopter manager.
As with the beeper, the medical industry seems to be a stalwart holdout for this old school piece of equipment.
And no time like the present for a little spring cleaning.
This Fort Worth, TX practice reinvented itself into a boutique optical with high tech examinations.
They were burned to the ground in last year’s wildfires. Six months later, they’re thriving.
6 experts explain how to win young customers (and their parents) over early.
They spent most of the all-expenses-paid trip in the hotel bar.
To navigate your own future, you need to look below the surface.
But lo the patient who dares to no show!
This practice does. How can it get back on track?
Being served here ‘is like meeting a friend in a coffee shop.’
Our eyes look, but our brain sees and sometimes for kids there is a disconnect between the two.
Was it the sale with the biggest price tag or where you overcame the most objections? No and no.
Go back to the future with May's latest releases.
All jokes aside, these 9 styles offer little kids big style.
Maybe next time they should buy them in bulk.
And smart ways to get their parents on board.
Plus, how to get that chatty, great employee to actually close the sale.
Even when they didn't work out as planned.
Like the comprehensive book on 'Natural Eye Care' and a reminder for patients that ECPs perform more than just eye exams.
Including an ECP customizable eyeglass builder for patients to build their own frames and lens combos.
Spring is near and sun sales are picking up.
They say that starting is the hardest part. If that is true, then these ECPs—whom we asked to share their businesses’ origin stories while they are...
'Squeeze, Release, Repeat.' Don't worry, it's doctor approved!
Here's how their relationships work.
It's a psychological phenomenon that could help you close more sales.
Helping kids see has never been easier.
“Happy to be back!”
More education, earlier ownership and trusting your gut more were all pretty popular.
Studies show it can cure many chronic pain and anxiety conditions ... even treat glaucoma!
And congrats to those who have never received one!
Because they believe frames are ‘art worn on the face.’
A seasonal slowdown is often imminent for many of you, here are some business project suggestions to fill the time.
And don't forget it's a month devoted to healthy vision.
It's nothing more than feedback to improve.
Because you can't have success without failure.
Noteworthy ways some ECPs have found to move their moldiest inventory.
But each and every one of you said it taught you something valuable.
Learn 27 ways to make the most of failure.
Should the optician/owner pursue their non-compete?
Don't miss these blooming colors!
Plus two FREE guides to help you stay up-to-date with your trends and branding.
The latest models available and smart ways to use the latest technology.
"Articles all hit home!"
Unsurprisingly, sun sales were soft.
Most even give back while being kind to the Earth.
Like how to get FREE Downloadable white papers on myopia from the International Myopia Institute.
Same sound success for staying top of mind.
Plus who doesn't like a party? Especially when the 'gifts' are positive reviews for you business.
If it's not a muscle car that goes fast, he's not interested.
And the OD suffered a finger in an unexpected place.
When her hometown’s original fire hall went on the market, she knew it was time to open a business.
Especially when they insist on having their frames adjusted to line up with their eyebrows.
Offering glasses just wasn’t enough.
It's just making us sick.
And their patients appreciate the human touch.
Failure only happens if you give up.
Also, how to structure their compensation to remain competitive.
It's a month devoted to administrators and women and we have some ideas to help you celebrate.
Along with an inspiring tale of overcoming adversity.
It happened to this doc. See how he reacted.
Luckily we provide a few hacks to make managing your business a little easier. We can all use all the help we can get.
Sometimes you just need to make serendipity happen.
Sounds simple, but many don't do it when trying to sell eyewear.
And how they persuaded their team to embrace a new mindset.
But many of you just have no interest in them.
Color and style are also invited to the party.
From glamorous to utilitarian, we have all the bases covered.
Time tested and still keepers after all these years.
Why tell patients the lenses benefits when several companies now allow you to show them.
Great read. Keep up the good work. — Steven Gouveia, Target Optical, Seekonk, MA When will our schedule get busy again? It’s been the weirdest winter...
Unless it’s true, it might be a criminal offense in your state.
9 frames with real staying power.
Customer Loyalty: It’s worth its weight in referrals. Here’s how some creative ECPs go about generating it.
Don't miss: Transitions Innovation Award winners and some great shareable content.
How did your frames stack up?
Plus spring allergy season is nigh and we see a marketing opportunity.
Like an inexpensive way to tell your customers about what's new.
Her North Dakota practice created a more modern look than clients were used to.
Don't miss these important dates.
'Nike frames to teen boys.'
Plus tips for making the most of the upcoming Vision Expo.
Bond 07 by Selima is a magnet for eyewear fanatics.
The patient wants his glasses and exam refunded.
She is the @Momtometrist who finds sanity in the mundane.
Channel that sort of excitement every Monday with your own Monday Morning Mission Statement.
It's all about hitting them in the feels.
Relax, it's not happening ... yet. But there is a lot we could learn from the company's use of behavioral data.
Burnout. According to retail consultant Vince Rath, it starts “when we experience the world in a way that doesn’t align with our expectations,” leaving us feeling...
Visions Extraordinary Eyewear frederick, md WITH 60 YEARS of experience between them, Meline Baron and Phil Bromwell of Visions Extraordinary Eyewear know a thing or two...
Here are 4 pro tips to keep you on track even when you're away.
This patient-appreciation event made for a great business-building tool.
Remember: your convenience is never as important as investing personally in relationships.
No. 1 on the most-despised list: cleaning.
Practice introduction videos have multiple benefits, and these days they’re a cinch to produce.
It gives you both a break.
Curiously weak lashes!
And she has the wardrobe to prove it.
We all get out of alignment from time to time, but you don’t have to stay that way.
From hearts to octagons to triangles, these shape shifters shine.
While reducing turnaround time and errors for happier patients.
Behavioral researcher and author Alfie Kohn likes to tell a joke that many small business owners can no doubt relate to: An elderly man who lives...
Not to mention a Social Media Content Calendar to help jump start your marketing efforts.
Loving the love from you readers!
See the latest eyewear in skin-tone colors.
Transparency, Lace and Cut Outs for the win.
It seems like a small step, but it can have a big impact.
But the 27 percent who have would do it again.
But always bring donuts if you're running late.
An order is canceled after the insurance company steals the work. How must the office react?
Getting a head start on what could be a volatile year, and more advice for February.
Also, Levi's for eyes and three very special women.
Check out the products that have been flying off the racks.
Several ways to explain HD lenses to clients.
For these businesses, delicious tastes and smells are a selling point.
Catch some of the most notable new tortoise styles.
This isn't Walmart.
Also a day dedicated to doing just one thing.
At a one-man Chicago optical, Coyote DeGroot has crafted a brand that’s clear, austere and just a little luxurious: Lab Rabbit Optics.
And other tips for getting your inventory in top shape for Vision Expo.
"I plow your driveway when it snows; you serve my family's eye needs."
Get rid of that hairy arm!
Frame companies partner with lens manufacturers to offer combined product.
Online eyewear sales will only ever get so much of our business.
Even if you’re an individual, group health insurance may be best for your business.
Lights off just isn’t enough for some people.
But in 2019 I am ditching resolutions for goals and making my dream board my reality.
A Texas OD’s study group helps eyecare business owners ‘get outside the bubble of their own practice.’
But be sure to say it with a smile. On second thought, just don't say it.
Plus 6 of the newest products on the market.
Do you ever close your practice for an extended period of time during the year?
Here's how to explain the "intermediate area".
How do you regain your momentum?
The customer asked her, "Will you have my baby?" But it's definitely not what you think.
Repeat after me: "Every customer who walks through my door is a VIP".
What's new in 2019.
A host of cool touches combine to create the perfect frame-selection setting at this Los Angeles-area practice.
A member of Facebook’s Small Business Council shares 4 key ways.
We always love to hear from you!
At Great Spectacles in Stockton, CA, Lynda Winter’s eye for quality and cozy brand of elegance make for a perfect fit.
But make it fashion … and marketing!
Just like Robert Bell.
Three examples of when and how you should go on the offensive.
One of the trends that has defined the eyecare industry in recent years has been a shift in visioncare costs away from employer toward the individual,...
Don't miss these cool new products.
Give one of the hacks below a try to increase both your energy and focus in the A.M.
She has lots of ways to de-stress.
Take a look at these new releases.
Why don’t you hold your opinions first and ask theirs?
The case of the fraudulent filing.
So much for the cons: When it comes to the pros, we decided to ask around.
Keeping a journal is easier today than ever before.
Most eyecare business owners see value in having staff handle multiple duties.
These four things will obliterate your focus.
This office wants to show a pre-teen the door – should mitigating circumstances change their minds?
He's got it in his blood.
Check out the latest in eyewear technology!
Ouch, that had to hurt!
Go an extra mile to raise Myopia awareness.
Less is more when it comes to display.
Check these prescription solutions for snowy conditions.
Read the answers to some of your holiday questions.
Better listener, better sales.
Take a look at September's best-sellers!
Instead, most just hope for the best.
This Colorado practice learned to ‘stop being afraid to offer the best’.
Still classic, after all these years.
What you’d have said to that rude, frustrating or clueless patient ...
It's a Christmas story that will chill your heart.
These shoes were made for talking.
Looking back to the first time.
Who says glasses are just for summer?
It's better to compare yourself to who you were yesterday.
If the average patient needs three pairs of glasses, why aren't doctors writing three prescriptions?
Sell more, produce more, be more creative, satisfy more customers... through happiness.
The doctor prescribed it for the customer; the optician said he'd hate it. Who wins?
Brain Squad members share their 2019 goals.
Find out a really cool present that matches an iPhone.
Some designs are worth coming back to. These classics make the cut.
Take a trunk show and turn it into a message of thanks to your customers.
End 2018 right, and start 2019 strong with this month's to-do list.
Making decisions is hard, we’ve made it easy.
16 ways to win your employees' love without losing their respect.
How you really want to answer the unknown client who asks you to fix something they purchased somewhere else.
A child's feet change over time; why wouldn't their eyes?
Try creating a "limited edition" tied to a local event.
Colorado eyecare pro feels a responsibility to eyecare.
Sometimes, the tank gets empty. Filling up on great ideas should get you started again.
Are you ready to make some money?
More than half of you are members.
"Can I get a trial contact?"
This Oklahoma OD loves her independence.
It has the potential to bring in a lot of new customers.
Your questions answered by our experts.
Will there even be airtime for your advertising during election season?
New Orleans-based KREWE channels the city’s warmth and spirit of aspiration.
MENDENHALL VISION CENTER, an Anchorage-based optometry office, recently lost their star optician to a competing practice. Two weeks ago, the owners promoted Nick, a technician, to...
This Illinois practice was kicking around ideas for marketing sunglasses, and stumbled on a fun idea that helps staff bond.
Attention to detail, in both eyewear and eyecare, is the calling card of this practice deep in the heart of Austin.
While these are important, it's not just about gender or ethnic diversity.
THE PACE OF HEALTHCARE has changed. Doctors are tasked with seeing more patients in less time. Additionally, performance is evaluated by productivity goals that often hinge...
Bad decisions can be painful. But inaction because you're afraid you'll make an incorrect choice is worse.
It's hard to determine which sales reps could be valuable to you. Here's a form that will help.
De Rigo REM FURLA line has been very good for us, especially the Amber VU497ON. David Saxton, Kern Optical, Gulfport, MS The Amber (VU 4970N) acetate frame...
The national eye institute estimates that by 2050 the number of people with visual impairment and blindness in the U.S. will double to 8 million. Low...
Celebs walk the walk and talk the talk in these stylin’ suns.
Up your fame game with these celeb favorites.
Invisible Protection The new INVISIBLESHIELD Glass+ VisionGuard for the iPhone X blocks harmful high-energy visible (HEV) blue light from screens. In addition to filtering HEV, the...
Still Work to Do VSP VISION CARE and YOUGOV’s new findings show that half of people in the U.S. neglect their eyes despite 84 percent rating vision...
Winter Is Coming Too cool to chill, the Benjamin is a slightly oversized unisex style from VERNON GANTRY, a brand started by two optometrists looking to help...
We hope you haven’t maxed that annual budget just yet because Vision Expo West has some stuff that is hot, hot, hot. We’ve rounded up the...
Facing competition in your market? Make yourself into something completely new.
If you have to choose between having a great relationship with a company or vendor and having a great relationship with your rep, I would choose...
When accused of making a mistake, this eyecare pro couldn't hold back a profanity.
Everybody loves mom and dad, don't they?
Incentivize your clients to visit your competitors. Then they'll realize how great you really are.
Start preparing for the year-end rush.
It's time to recognize the power of checklists.
Who would you be for a day, if you could be anyone?
THIS MONTH’S QUESTION: Do you hire part-time employees? Yes: 54% Only have one part time employee, she went from FT to PT, she otherwise would have quit....
Encourage multiple pair sales with a box to store eyewear.
This New York OD can be a bit of a control freak.
Eye Candy Optical shows suburban Pittsburgh the perfect storm of cross-promotion with a recent trunk show.
How far would you go to serve a patient uncomfortable with the correct lenses?
Here is our handpicked selection of ECPs’ novelty contact lens dos, don’ts and a couple horror stories.
Drawing on owner Dr. Cynthia Sayers’ experience — in and outside of optometry — and sense of fun, EyeShop Optical in Lewis Center, OH is the...
Get a real email address, [email protected]
Work to understand the client's lifestyle in order to get them eyewear that they'll love.
Often, such questions are a plea for you to sell clients.
Realizing these can help you get unstuck from patterns that ineffectively use your time and energy.
Take this path to big dividends and large profits.
It's a long, hard path to finding the right person.
Etnia Barcelona really stepped it up in their latest collection. Lots of color, trendy lines with great lens technology. People have been flocking to it lately. Shane...
Donna Karan Returns Marchon and G-III Apparel Group have entered into a long-term exclusive global licensing agreement for DKNY and Donna Karan New York eyewear. DKNY sun and optical eyewear will...
Nap Time! Now glasses wearers can lie down comfortably while watching TV or reading with the LAYSEE PILLOW. Made of natural Latex with a Tencel lyocell...
Micro suns for Macro style.
Combination frames that are the perfect pair for any style.
Sail Away OAKLEY takes a dive into the wide world of water sports with the Split Shot. This hat-compatible style includes a lightweight, 20-inch coated woven...
What's an EHR and an EMR?
A doctor alienates his manager by relying too much on his favorite tech. How can balance be maintained?
They used Google Translate to broadcast bad words in Spanish.
She was an M&M-eating hellspawn.
“A regular tint can be compared to dying an Easter egg; polarization is more like laminating a window!” — Rexanne Collier, Texan Eye Optical, Austin, TX...
He's got unwinding down to a science.
The goal was to create a 'low stress, fun experience.'
Send it to hold and promise to call back within an hour.
She feels like she is doing something very, very wrong and nobody else cares.
To get them to as many patients as possible, she launched a subscription-based program.
Rushed for time? Think what's the smallest thing you can do today to address your biggest problem.
See how you can entice clients with a digital coupon.
For this Andover, MA optician and his family, true independence in business and style is the only way to go.
At this Columbus, OH, boutique optical, respect for craftsmanship paired with advanced technologies adds up to a rare eyecare experience.
WInners show that success is timeless.
Falls City Eye Care offers cutting-edge patient care and a one-of-a-kind optical shopping experience — served up in a stunning, century-old Kentucky home.
These 9 stores are still winners!
This approach empowers patients to take an active role in their healthcare.
Keep these things in mind the next time you are faced with an unreasonable patient or customer.
The BARTON PERREIRA Norton flew off our shelves in all colors, classic shape and great color selection. Larah Alami, OD, Hudson River Eye Care, Tarrytown, NY The Norton from...
Any bikers who need Rx’able sunglasses or love splashy colors will find there’s more than enough choice out there.
Memorable designs define these unforgettable sunwear styles.
Can-do colors bounce into summer with gradients, layering and more.
This eyecare pro's very best education came on the bicycle.
The most successful sales strategy is getting the customer to think and talk.
Refresh, Repair, Lubricate ALLERGAN has a new OTC artificial tear formulation; REFRESH REPAIR Lubricant Eye Drops. Safe to use with contact lenses, the drops are designed...
In The Dark Extra active and light reactive, the newly launched SUNSYNC DRIVE XT stays dark in the car, and is activated by both UV and visible...
The icon of small-town retail, the general store, may be a thing of the past, but one thing hasn’t changed. In a small market, word of...
The client said her motherly instinct kicked in, and she grabbed it.
Some ... people ... just ... won't ... read.
Who could say "no" to this sales line?
But he could use a few more paid vacations.
This month we feature frame styles to fit all types of children, from sporty kids to glam kids to everything-they-touch-might-break kids. In addition to ophthalmic frames,...
It could be a time to get important upgrades done.
Most businesses seem to be too busy to try this.
You can only pick one.
How do you manage a minimal business renovation on a budget, but create a big impact? Well we asked several ECPs who have done just that,...
For a more connected network, scratch some backs in the realty business.
The results were intriguing to say the least.
This FL practice excels at both the optometric and optical sides of the biz. Here’s how they do it.
Can you celebrate the 40th anniversary of the release of "Animal House"?
Here's what you need to do in July.
The jewel in the crown is an annual golf tournament that raises money for groundbreaking research.
Growth is exciting, but can also bring challenges. Do these things to master growth.
Healthy employees are happier, and perform better than unhealthy ones.
As Ben Franklin said, “When you are finished changing, you’re finished.”
Don’t give patients a reason to go elsewhere by rejecting the idea of being a retailer.
The KREWE Calhoun in the color Plume. Everyone loves this spotted frame. Leah Johnson, Central Texas Eye Center, San Marcos, TX The Calhoun’s petite, rounded silhouette is...
Going Big BAUSCH + LOMB released the Boston scleral lens case designed to hold larger lenses — up to 23.5 mm in diameter and up to...
Ga Ga for Balenciaga Kering Eyewear and Balenciaga are partnering on the development, production and worldwide distribution of Balenciaga sunglasses and prescription frames. Set to launch...
Multifocal contact lenses can be a good choice for presbyopes, come in both soft and rigid gas permeable lens materials, and can be used for daily...
Zac Posen Inspired by the designer’s Spring 2018 collection, the oversized Alek combines acetate and metal, achieving a runway-ready look. (800) 627-2898, kenmarkeyewear.com $156 Jimmy Choo Part...
From sun-up to the night shift, these men’s frames get things done.
Rubber Made Part of IC! BERLIN’s Interstellar Athleisure Collection theFadeaway features a rubber front and German stainless steel temples. ic-berlin.de $509+ Can You Knot The decorative temples on CLARITI’s...
Sometimes it's nearly impossible to draw the attention of this type of client.
These two employees certainly made their mark. Or left a mark, anyway.
There are some laws that must be obeyed.
Do signage creatively to make customers like you more.
Each of them are happy working with their "best friend".
A successful bank holds one every week.
AOA-supported program helps guarantee healthy vision for infants.
"Stop touching frames with viscous little fingers!"
Understated but consistent marketing allows the eyewear to shine at this Ohio start-up.
One option is to charge a non-client, but offer a credit if they return for an exam or eyewear purchase.
The vision health of children and those with special needs receives devoted, undivided attention at Special Eyes Pediatric Vision Clinic in New Bern, NC.
Discerning Eye in Iowa City is uncompromising when it comes to quality, but never lets an opportunity pass it by.
Q Vision’s LOUISLUSO rounds! Candy Crone, Wayne Optical, York, PA All LOUISLUSO frames are made with Ultem and the LC9022, part of the London Collection, is available in four...
Here's how to maintain your momentum this month.
Many of you are too emotionally wrapped up in closing deals.
Stocking your optical is not just "decorating".
Visits during blizzards? Patient queries while in gym clothes? It's all part of the package of being a local OD.
Take time each day to turn off your autopilot and focus on the here and now.
If you’re looking for durable styles at a range of price points, these kids’ suns have you covered.