A customer approaches your frame selection, looking uncertain and timid. Wait a minute or so, then approach and say:
"Hey, what do you want to try on?"
This greeting establishes a playful tone and makes your inventory seem less intimidating. You want your customers to try on lots and lots of eyewear, and discover — with your help — the favorite frames they’ve ever owned.”
SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
This article originally appeared in the June 2015 edition of INVISION.
Hear What the Industry Thinks About the Ultimate Lens Package by Essilor
Eye care professionals, patients, and Essilor sales consultants shared their feedback on the Ultimate Lens Package. Watch to see why they believe the innovation behind the lens can make the difference for your practice and for your patients. For more information on the Ultimate Lens Package, contact an Essilor Sales Consultant or click here.