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KLAS Research Has Rated ScribeEMR as a Top Virtual Scribing Services Firm

Based on rigorous independent surveys and interviews with healthcare providers.

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(PRESS RELEASE) WOBURN, MA — ScribeEMR, a leading provider of real-time remote medical scribe services, has been rated a top virtual scribing services company in an industrywide survey by the highly regarded KLAS research firm.

KLAS is the leader in providing healthcare IT Industry ratings, which are based on independent surveys and interviews with thousands of healthcare providers and administrators, in this case clients that use ScribeEMR services. This is their first report on the scribe industry.

“ScribeEMR clients report high levels of satisfaction with the solution, specifically citing strong executive involvement and excellent relationships as the main drivers of engagement,” according to KLAS Research. “Virtual Scribing is definitely here to stay, and more and more hospitals and health systems are looking at the solution to help reduce clinician burnout and improve documentation capture.”

ScribeEMR, was recognized by KLAS as one of the top three virtual scribe services with 80% of market share, and led in many of the categories reviewed by the prestigious research firm. ScribeEMR was ranked particularly high in executive involvement (8.2 versus a competitor score of 6.8) and strength of partnership (8.2 versus a competitor score of 7.5). ScribeEMR’s overall performance score was higher than the nearest competitor as well.

“We are thrilled to be ranked as a top performer in the first KLAS ranking of virtual scribing services, and honored to be rated so highly by our customers,” says ScribeEMR Senior Vice President Terry Ciesla. “The feedback we received from the KLAS report will help us provide even better service and additional solutions to meet the changing needs of healthcare providers.”

Remote medical scribes communicate virtually with physicians via a laptop, a smartphone, a tablet, or another two-way communication device. Virtual scribes enter notes, update charts, clarify information, and make suggestions to comply with Merit-Based Incentive Payment System (MIPS) quality measures.

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ScribeEMR is unique in that it pairs each clinician with a dedicated, remote medical scribe who participate in every visit and enter the notes into the EMR, and in real-time in the provider’s charting style. Highly trained medical scribes focus exclusively on chart quality and accuracy, so providers can pay greater attention to their patients.

A physician in the study report stated, “I decided to try a virtual scribe, so I tried ScribeEMR. The revenue generation from having a scribe was a significant increase compared to not having a scribe because we had proper documentation. The service paid for itself.”

Another manager quoted in the report adds, “Looking at the big picture of virtual scribes in the medical world, I see that our patients aren’t pushing back on having the doctor dictate to a scribe in the room. In talking to patients afterwards, I see a higher level of satisfaction because patients feel like the physician is providing more face time to them instead of to the laptop. At the end of the day, scribes are where the industry will have to go.”

Among the key outcomes of ScribeEMR clients, respondents mention achieving the following:

  • Better, more complete documentation
  • Improvements to billing, which can result in better revenue capture
  • Decreased turnaround times
  • Improved provider satisfaction and work-life balance
  • Increased schedule utilization among patients
  • Improved patient interactions

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