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Two Reassuring Words You Can Use to Add Energy to Any Conversation

It isn’t easy to say these two words in a bored or monotone voice.

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WORDS YOU SHOULD USE:

DEFINITELY!

OR

ABSOLUTELY!

It’s difficult to say words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use and them and watch your enthusiasm for that cool new frame line become contagious.

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the July 2015 edition of INVISION.

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

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