Connect with us

Line Time

Two Reassuring Words You Can Use to Add Energy to Any Conversation

It isn’t easy to say these two words in a bored or monotone voice.

mm

Published

on

Two Reassuring Words You Can Use to Add Energy to Any Conversation

WORDS YOU SHOULD USE:

DEFINITELY!

OR

ABSOLUTELY!

It’s difficult to say words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use and them and watch your enthusiasm for that cool new frame line become contagious.

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the July 2015 edition of INVISION.

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

SPONSORED VIDEO

SPONSORED BY WEAVE

Transform Your Multi-office Phone System Into a Revenue-generation Tool

Weave’s multi-office, multi-department, and multi-provider phone system is built to flexibly accommodate and augment your practices’ most powerful revenue-generation tool: ring phones across multiple locations, set up inter-office call overflow, support external call centers, and more. And by connecting to your patient data, call handlers see a patient’s upcoming appointments, overdue balances, overdue family members, and preferred location – all when they pick up the phone." Learn more at getweave.com/weave-unify

Promoted Headlines

Most Popular