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Two Reassuring Words You Can Use to Add Energy to Any Conversation

It isn’t easy to say these two words in a bored or monotone voice.

Published

10 years ago

June 17, 2015

INVISION Staff Invision July 2015 Issue

Two Reassuring Words You Can Use to Add Energy to Any Conversation

WORDS YOU SHOULD USE:

DEFINITELY!

ABSOLUTELY!

It’s difficult to say words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use and them and watch your enthusiasm for that cool new frame line become contagious.

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the July 2015 edition of INVISION.

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INVISION Staff

Since launching in 2014, INVISION has won 31 international journalism awards for its publication and website, including the prestigious Neal Award for Best Single Issue in 2019. In 2024, the publication celebrates its 10th anniversary of serving eyecare professionals. Contact INVISION's editors at editor@invisionmag.com.

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