Connect with us

Line Time

Linetime: (Name), You’re In Luck!

mm

Published

on

A client calls and asks for an immediate appointment. And you just can’t do it. Instead of saying, “Sorry, you can’t come in until Friday. We’re booked solid until then,” start by saying:

“(Name), you’re in luck!”

Then add: “I just happen to have a spot open on Friday.”

Advertisement

WHY? It’s the same message — delivered in a much different language. And the end result is a much more positive feeling.

Source: Jeffrey Gitomer, Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless


This article originally appeared in the January 2015 edition of INVISION.

Advertisement

SPONSORED VIDEO

SPONSORED BY ESSILOR

Ray-Ban® Authentic

Introducing the perfect match of Ray-Ban's legendary style and Essilor's Expertise in sight. Click here for more information.

Promoted Headlines

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular