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Linetime: (Name), You’re In Luck!

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A client calls and asks for an immediate appointment. And you just can’t do it. Instead of saying, “Sorry, you can’t come in until Friday. We’re booked solid until then,” start by saying:

“(Name), you’re in luck!”

Then add: “I just happen to have a spot open on Friday.”

WHY? It’s the same message — delivered in a much different language. And the end result is a much more positive feeling.

Source: Jeffrey Gitomer, Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

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This article originally appeared in the January 2015 edition of INVISION.

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Sponsored by Shamir

Customer Focused, Service Oriented, Forward Thinking

for life improvement, fashion, performance sports, occupational single vision, and progressive lenses. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.

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