Woulda Coulda ShouldaMake That Difficult Patient a Chain Store’s Problem What you’d have said to that rude, frustrating or clueless patient … Published 2 months agoon November 23, 2018By INVISION Staff Invision November 2018 Issue Share Tweet “I suggest you go to a chain store where you might get better service.”To one of those rare belligerent customers: “We do recommend they go elsewhere. By traveling to another office they might calm down and we rarely see them again, as we don’t need their business or appreciate the disruption to our office.” Related Topics: Up NextNo One Likes A Know It All Don't MissThat Will Be $100 INVISION Staff Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at firstname.lastname@example.org. Advertisement SPONSORED VIDEO SPONSORED BY WALMAN OPTICALProfitability with Managed Care: It’s RealIn the first of this three-part series, Dr. Eric White, Complete Family Vision Care, talks about managed care, and how to put your practice on the path to profitability. Promoted Headlines Profitability with Managed Care: It’s RealWalman Optical Overheard at The E+A Lounge at VEWEssilor Nominate a Difference MakerEssilor You may like Profitability with Managed Care: It’s Real UK Gets Nationwide Contact Lens Recycling Program From Travel to Exercise to Alcohol, ECPs Recharge in Diverse Ways Want more INVISION? Subscribe to our newsletter. CommentWoulda Coulda ShouldaNo One Likes A Know It All But be sure to say it with a smile. Published 2 weeks agoon January 7, 2019By INVISION Staff “It must be quite a burden to be the only one who is right all the time.”…To the know-it-all customer Continue ReadingWoulda Coulda ShouldaThat Will Be $100 How you really want to answer the unknown client who asks you to fix something they purchased somewhere else. Published 4 months agoon October 1, 2018By INVISION Staff “I can help you for $100 since that is what my margin would have been had you bought that here.”To the people who come in with something they bought elsewhere and want us to fix or adjust it.Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad. Continue ReadingWoulda Coulda ShouldaBut Would You Say It Again? When accused of making a mistake, this eyecare pro couldn’t hold back a profanity. Published 5 months agoon August 24, 2018By INVISION Staff “Bullsh**!”What I did say to the customer who said his doctor didn’t make mistakes, and we’d made the glasses wrong. I told him the doctor changed his prescription and the glasses were fine. I remade the lenses and he believed me after I explained to him that prescriptions can change. Haven’t done it again but it was fun for the moment.Woulda Coulda Shouldas are provided anonymously by INVISION’s Brain Squad. Continue ReadingAdvertisementLatestTrendingVideos Sponsored Content7 hours agoProfitability with Managed Care: It’s Real Headlines2 days agoUK Gets Nationwide Contact Lens Recycling Program Buzz Session2 days agoFrom Travel to Exercise to Alcohol, ECPs Recharge in Diverse Ways True Tales2 days agoLuckily Surrogacy is Not a Job Requirement Columns2 days agoCelebrity Clients Are Cool, but Never Forget Who the Real Stars Are Headlines2 weeks agoDiet Soda May Contribute to This Vision Problem, Study Finds Real Deal4 weeks agoA Patient Pushes an Optician to Bend the Rules. Is This A Gray Area Or Are They Committing Fraud? Headlines3 weeks agoRemote Eye Exam Company Plans National Expansion Headlines3 weeks agoWarby Parker Warns of Data Breach America's Finest3 weeks ago6 of the Best Out-of-the-Box Ideas Dreamed Up by Optical Retailers INVISION Podcast2 weeks agoPodcast: Why Can’t We All Just Get Along? Videos3 weeks agoTeen Sees Color for the First Time — Watch Her Reaction Try Not to Blink1 month agoPodcast: Try Not to Blink Talks About the Business of Cannabis, and Its Role in Modern Healthcare Try Not to Blink1 month agoPodcast: 10 Reasons Eyecare Doctors Get Sued, and How to Avoid Being One of Them Videos1 month agoVideo Shows Just How Fabulous Eyeglasses Were in the ’50s — Take a Look AdvertisementAdvertisement Most Popular Headlines1 week agoCooperVision Makes an Acquisition Headlines1 week agoEyecare Group Receives ‘Substantial’ Investment, Acquires 2 Practice Groups Headlines1 week agoBausch & Lomb to Pay $135K in Settlement Over Packaging of Eye Drops, Contact Lens Solution Headlines4 days agoMan Who Threatened to Drive Into Optometrist’s Office Is Sentenced to Probation Headlines7 days agoFounder of Natural Eye Health Company Dies Columns3 days agoHow to Handle Negative Reviews Products3 days agoNew Licenses Galore and More of What You Need to Know for January America's Finest4 days agoCool Ideas and Clever Lighting Create the Ideal Frame-Selection Setting at This LA-Area Practice.