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True Tales

Merry Christmas to All … Except this Customer from Hell

It’s a Christmas story that will chill your heart.

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THE PATIENT FROM HELL ordered a pair of Rx sunglasses with a mirror coat as a Christmas gift for her son over voicemail. I called her back and left a message that I needed half down to complete the order. I left three more messages that week and she never called back. Then a week and a half later, she called to see if they were in. I explained about the messages and needing the deposit to order them and she started screaming at me that she needed them for a family ski trip over Christmas. Not my fault but I got the deposit and put a super rush on the glasses. I got them in five days before Christmas and called her. She said she would be right over but didn’t show up. On Christmas Eve we closed at 2:00pm; at 1:55 she called to say she had totally forgotten the glasses and would be right over. She arrived at 3:15. Merry Christmas. — Kathy Maren, Combs Eyecare & Eyewear, Western Springs, IL

Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

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YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

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True Tales

You Should See What See Keeps in the Other Box Under Her Bed

Curiously weak lashes!

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WE HAD A PATIENT who was worried that she was losing her eyelashes too rapidly … so she collected them all in a little Altoids box and whipped it out under the doctor’s nose while in the exam lane. She wanted the doc to look at the discarded hairs “to see if there’s any issues.” The doctor politely informed her that “everything looks normal!” We still haven’t figured out how she collected that many eyelashes. — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID

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True Tales

At Closing Time Sometimes It’s a Race to the Door

Lights off just isn’t enough for some people.

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It’s closing time, the lights are off and we are at the door to leave, when one of our senior citizen patients announces, “I’m here!” So, we turn the lights back on. We let her know it’s closing time. She says with a laugh, “I got here before you walked out to the sidewalk and locked the door, so you will help me.” She explains she just got a ride back from a doctor’s office and needs to get new glasses. The two of us exchange looks and say, “Why not?” Life in a small town. Jill Sweig, OD, Oyster Bay, Optics, Oyster Bay, NY,/span>

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