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True Tales

Merry Christmas to All … Except this Customer from Hell

It’s a Christmas story that will chill your heart.

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THE PATIENT FROM HELL ordered a pair of Rx sunglasses with a mirror coat as a Christmas gift for her son over voicemail. I called her back and left a message that I needed half down to complete the order. I left three more messages that week and she never called back. Then a week and a half later, she called to see if they were in. I explained about the messages and needing the deposit to order them and she started screaming at me that she needed them for a family ski trip over Christmas. Not my fault but I got the deposit and put a super rush on the glasses. I got them in five days before Christmas and called her. She said she would be right over but didn’t show up. On Christmas Eve we closed at 2:00pm; at 1:55 she called to say she had totally forgotten the glasses and would be right over. She arrived at 3:15. Merry Christmas. — Kathy Maren, Combs Eyecare & Eyewear, Western Springs, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

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I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed … briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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