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True Tales

Merry Christmas to All … Except this Customer from Hell

It’s a Christmas story that will chill your heart.

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THE PATIENT FROM HELL ordered a pair of Rx sunglasses with a mirror coat as a Christmas gift for her son over voicemail. I called her back and left a message that I needed half down to complete the order. I left three more messages that week and she never called back. Then a week and a half later, she called to see if they were in. I explained about the messages and needing the deposit to order them and she started screaming at me that she needed them for a family ski trip over Christmas. Not my fault but I got the deposit and put a super rush on the glasses. I got them in five days before Christmas and called her. She said she would be right over but didn’t show up. On Christmas Eve we closed at 2:00pm; at 1:55 she called to say she had totally forgotten the glasses and would be right over. She arrived at 3:15. Merry Christmas. — Kathy Maren, Combs Eyecare & Eyewear, Western Springs, IL

Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

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A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

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True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

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YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

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