WORDS YOU SHOULD USE:

“Fortunately, I work miracles!”

WHEN TO SAY IT: When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.

SOURCE: Scott Ginsberg, aka “That Guy with the Nametag,” strategist and author

This article originally appeared in the September 2015 edition of INVISION.

This story is tagged under:
 
SPONSORED VIDEO

Hear What the Industry Thinks About the Ultimate Lens Package by Essilor

Eye care professionals, patients, and Essilor sales consultants shared their feedback on the Ultimate Lens Package. Watch to see why they believe the innovation behind the lens can make the difference for your practice and for your patients. For more information on the Ultimate Lens Package, contact an Essilor Sales Consultant or click here.


INVISIONMAG ON INSTAGRAM

Promoted Headlines