WORDS YOU SHOULD USE:
“Fortunately, I work miracles!”
WHEN TO SAY IT: When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.
SOURCE: Scott Ginsberg, aka “That Guy with the Nametag,” strategist and author
This article originally appeared in the September 2015 edition of INVISION.
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