You want to help your client find frames she will love — but sometimes it takes forever. To show you understand (and set yourself up as a trusted adviser), say:

“I know it can be hard to choose.”

Wait a few beats and then add, “I’m positive that you’ll make the right choice. I’m here to help you do that.” And then at the end: “You made a great choice. I know you’ll be happy with it.”

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the May 2015 edition of INVISION.

 
SPONSORED VIDEO

Hear What the Industry Thinks About the Ultimate Lens Package by Essilor

Eye care professionals, patients, and Essilor sales consultants shared their feedback on the Ultimate Lens Package. Watch to see why they believe the innovation behind the lens can make the difference for your practice and for your patients. For more information on the Ultimate Lens Package, contact an Essilor Sales Consultant or click here.


INVISIONMAG ON INSTAGRAM

Promoted Headlines