A customer approaches your frame selection, looking uncertain and timid. Wait a minute or so, then approach and say:

"Hey, what do you want to try on?"

This greeting establishes a playful tone and makes your inventory seem less intimidating. You want your customers to try on lots and lots of eyewear, and discover — with your help — the favorite frames they’ve ever owned.”

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the June 2015 edition of INVISION.


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