WORDS YOU SHOULD USE:

DEFINITELY!

OR

ABSOLUTELY!

It’s difficult to say words like “definitely” or “absolutely” in a bored or monotone voice. These words lend themselves to speaking in a confident, self-assured manner. Use and them and watch your enthusiasm for that cool new frame line become contagious.

SOURCE: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

This article originally appeared in the July 2015 edition of INVISION.

 
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