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Not That Again! The Questions You Wish Patients Would Stop Asking

“Can I get a trial contact?”




Not That Again! The Questions You Wish Patients Would Stop Asking

  • Can I get a trial contact? (Even writing it makes me combustible.)  — Rick Rickgauer, Vision Associates, Girard, PA
  • “No, really, I just need to ask the doctor a quick question. Can you get him/her on the phone right now?”  — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID
  • Sadly, they ask if my breasts are real.  — Julie Uram, Optical Oasis, Jupiter, FL
  • How many pairs of glasses do you have? How much did they all cost?  — Jenna Gilbertson, McCulley Optix Gallery, Fargo, ND
  • I can buy these contacts anywhere, right?  — Shimul Shah, OD, Marysville Family Vision, Marysville, OH
  • Aren’t these scratch proof?  — Jade Kowalick, Rophie Eye Care, Dunedin, FL 
  • Which frames are covered by my insurance?  — Shane Clark, Infinity EyeCare, Rapid City, SD
  • Does my insurance cover that?  — Danielle Jackson, OD, Jackson Eye, Fairburn, GA
  • Why do I have to pay a contact lens evaluation fee? I’ve never had to pay it anywhere else.  — Tammy Hazelett, Wylie Vision Care, Garland, TX
  • Does this come with a warranty?  — Jason Stamper, Eye Care Pavilion, Davenport, IA
  • How do you compare to [discount optical] — Ron Catterson, Clear View Optix, The Villages, FL
  • Why do you cost more than Costco?  — Kathy Maren, Comb EyeCare & Eyewear, Western Springs, IL
  • Do you take my insurance?  — Mitchell Kaufman, Marine Park Family Vision, Brooklyn, NY
  • Do you really need to wear glasses or do you just do so because you work here?   — Christine Howard, Attleboro Vision Care, Attleboro, MA
  • Can you do better on the price?  — Dorothy Reynolds, Optical Alternatives, Milford, CT
  • You let them ask questions?!? Kidding… “Is xxxx normal?” … when it’s obviously not.  — T.S. Stephens, OD, Dr. Stephens and Associates, Vienna, WV
  • Why do you charge for a CL refitting ?     — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA
  • “At your age, do you take Viagra?” Yes, but I take it so I won’t pee on my shoes.  — Texas L. Smith, OD, Dr. Texas L. Smith & Associates, Citrus Heights, CA
  • What is my insurance?  — Jeff Grosekemper, Casa De Oro Eyecare, Spring Valley, CA
  • Do I get that exact frame off the wall?  — Bob Schmittou, New Eyes Optical, Wyandotte, MI
  • Can this be billed to my insurance?  — Pauline Buck, OD, Behavioral and Developmental Optometrists, Miami, FL
  • Can I get more contacts and trials even thought my Rx is expired?  — Scott Felten, Fox Valley Family Eye Care, Little Chute, WI
  • How come these are so expensive, when I can get them online for $20?  — Frances Ann Layton, Eye Associates of South GA, Valdosta, GA
  • Can you write this frame down for me?  — Steve Nelson, Eye Candy Optical, Westlake, OH
  • Why are my glasses not free? I have insurance.  — Pablo E Mercado, Mount Vernon Eyecare, Dunwoody, GA
  • Do you carry Ray-Ban? (Or Oakley)  — Caitlin Bruno, Binyon Vision Center, Bellingham, WA
  • Are you open?  — Dave Goodrich, Goodrich Optical, Lansing, MI
  • Can you fix my Warby Parker’s, Zenni, or any other online glasses? I got them like this!  — Jill Sweig, OD, Oyster Bay Optics, Oyster Bay, NY
  • “That’s the soonest I can get in?” when we say, “Her first opening is XYZ.”  — Bridgett Fredrickson, Whelan Eye Care, Bemidji, MN
  • “Is the doctor available? I have a question….” As if he is not particularly busy, you know, seeing patients all day.  — Cassandra Nash, HD Optical Express, Lansing, MI
  • Why doesn’t my insurance cover that?  — Richard Kemerling, Margolis Vision, Lone Tree, CO
  • Aren’t all frames made by one company?  — Paula Hornbeck, Eye Candy, Delafield and Mequon, WI
  • Why do I have to pay for contact lens evaluation when I already wear contacts?  — Monika Marczak, OD, Eye Candy Optical Center, Pittsburgh, PA
  • Will you adjust the glasses I bought online?  — Kevin Bushouse, RxOptical, Kalamazoo, MI
  • What does Costco charge for this?  — Allen D. Hoek, OD, Ripon, CA
  • Why don’t you know what my insurance covers?  — James Masser, Rocky Mountain Eye Center, Pueblo, CO
  • Are your sunglasses prescription only?  — Edna Shelby, Macomb Vision Associates, Shelby Township, MI
  • Can I take my prescription elsewhere? UGH!  — Karen Santos McCloud, OD, Hamburg Vision Center, Lexington, KY

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. eyecare business serving the public, you’re invited to join the INVISION Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting eyecare professionals. Good deal, right? Sign up here.



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