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Not That Again! The Questions You Wish Patients Would Stop Asking

“Can I get a trial contact?”




Not That Again! The Questions You Wish Patients Would Stop Asking

  • Can I get a trial contact? (Even writing it makes me combustible.)  — Rick Rickgauer, Vision Associates, Girard, PA
  • “No, really, I just need to ask the doctor a quick question. Can you get him/her on the phone right now?”  — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID
  • Sadly, they ask if my breasts are real.  — Julie Uram, Optical Oasis, Jupiter, FL
  • How many pairs of glasses do you have? How much did they all cost?  — Jenna Gilbertson, McCulley Optix Gallery, Fargo, ND
  • I can buy these contacts anywhere, right?  — Shimul Shah, OD, Marysville Family Vision, Marysville, OH
  • Aren’t these scratch proof?  — Jade Kowalick, Rophie Eye Care, Dunedin, FL 
  • Which frames are covered by my insurance?  — Shane Clark, Infinity EyeCare, Rapid City, SD
  • Does my insurance cover that?  — Danielle Jackson, OD, Jackson Eye, Fairburn, GA
  • Why do I have to pay a contact lens evaluation fee? I’ve never had to pay it anywhere else.  — Tammy Hazelett, Wylie Vision Care, Garland, TX
  • Does this come with a warranty?  — Jason Stamper, Eye Care Pavilion, Davenport, IA
  • How do you compare to [discount optical] — Ron Catterson, Clear View Optix, The Villages, FL
  • Why do you cost more than Costco?  — Kathy Maren, Comb EyeCare & Eyewear, Western Springs, IL
  • Do you take my insurance?  — Mitchell Kaufman, Marine Park Family Vision, Brooklyn, NY
  • Do you really need to wear glasses or do you just do so because you work here?   — Christine Howard, Attleboro Vision Care, Attleboro, MA
  • Can you do better on the price?  — Dorothy Reynolds, Optical Alternatives, Milford, CT
  • You let them ask questions?!? Kidding… “Is xxxx normal?” … when it’s obviously not.  — T.S. Stephens, OD, Dr. Stephens and Associates, Vienna, WV
  • Why do you charge for a CL refitting ?     — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA
  • “At your age, do you take Viagra?” Yes, but I take it so I won’t pee on my shoes.  — Texas L. Smith, OD, Dr. Texas L. Smith & Associates, Citrus Heights, CA
  • What is my insurance?  — Jeff Grosekemper, Casa De Oro Eyecare, Spring Valley, CA
  • Do I get that exact frame off the wall?  — Bob Schmittou, New Eyes Optical, Wyandotte, MI
  • Can this be billed to my insurance?  — Pauline Buck, OD, Behavioral and Developmental Optometrists, Miami, FL
  • Can I get more contacts and trials even thought my Rx is expired?  — Scott Felten, Fox Valley Family Eye Care, Little Chute, WI
  • How come these are so expensive, when I can get them online for $20?  — Frances Ann Layton, Eye Associates of South GA, Valdosta, GA
  • Can you write this frame down for me?  — Steve Nelson, Eye Candy Optical, Westlake, OH
  • Why are my glasses not free? I have insurance.  — Pablo E Mercado, Mount Vernon Eyecare, Dunwoody, GA
  • Do you carry Ray-Ban? (Or Oakley)  — Caitlin Bruno, Binyon Vision Center, Bellingham, WA
  • Are you open?  — Dave Goodrich, Goodrich Optical, Lansing, MI
  • Can you fix my Warby Parker’s, Zenni, or any other online glasses? I got them like this!  — Jill Sweig, OD, Oyster Bay Optics, Oyster Bay, NY
  • “That’s the soonest I can get in?” when we say, “Her first opening is XYZ.”  — Bridgett Fredrickson, Whelan Eye Care, Bemidji, MN
  • “Is the doctor available? I have a question….” As if he is not particularly busy, you know, seeing patients all day.  — Cassandra Nash, HD Optical Express, Lansing, MI
  • Why doesn’t my insurance cover that?  — Richard Kemerling, Margolis Vision, Lone Tree, CO
  • Aren’t all frames made by one company?  — Paula Hornbeck, Eye Candy, Delafield and Mequon, WI
  • Why do I have to pay for contact lens evaluation when I already wear contacts?  — Monika Marczak, OD, Eye Candy Optical Center, Pittsburgh, PA
  • Will you adjust the glasses I bought online?  — Kevin Bushouse, RxOptical, Kalamazoo, MI
  • What does Costco charge for this?  — Allen D. Hoek, OD, Ripon, CA
  • Why don’t you know what my insurance covers?  — James Masser, Rocky Mountain Eye Center, Pueblo, CO
  • Are your sunglasses prescription only?  — Edna Shelby, Macomb Vision Associates, Shelby Township, MI
  • Can I take my prescription elsewhere? UGH!  — Karen Santos McCloud, OD, Hamburg Vision Center, Lexington, KY

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. eyecare business serving the public, you’re invited to join the INVISION Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting eyecare professionals. Good deal, right? Sign up here.

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at


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