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True Tales

Sometimes Customers Need to Get There on Their Own

A tale of one customer who thought complaints alone would solve his problem.

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A customer called with a complaint about his glasses. Our optician asked him several times to bring the glasses in so we could look at them, while the customer continued to complain. The optician finally said, “Sir, please hold them up to the phone so I can take a good look at them.” (This was before FaceTime.) The customer replied, “You can’t see them over the phone.” To which the optician replied, “You are correct, sir. Please bring them in.” — Bob McBeath, Edina Eye, Edina, MN

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

Warning: Objects in Readers May Be Smaller Than They Appear

Proof that you should never judge a book by her cover.

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Straitlaced patient was getting her first readers. My optician told her that things would look clearer and larger when she wears her new Rx. Patient said “Great, I’ll wear them in bed tonight.” Drop the mic. Cracked us up. — Texas Smith, OD, Dr. Texas Smith & Associates, Citrus Heights, CA

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True Tales

This Mechanic’s Eyewear Was a Mess … But He Followed Directions!

A tale as old as time that gives new meaning to being in ‘hot’ water.

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WE HAD A MECHANIC who returned a pair of glasses that were scratched all to hell. He said, “I followed your directions and used soap and water to clean them.” I asked what kind of soap he used, to which he replied, “Lava, that’s all I use.” When I stopped laughing I offered him a new pair of lenses and I have told this story for the last 30 years. — Alexander Saper, Great Glasses, Houston, TX

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True Tales

One OD’s Encounter Gives A Whole New Meaning to ‘Tick of the Eye’

What she thought was a scab had legs.

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I had a patient call with “something irritating her left eye for the past day.” We brought her in right away. I initially thought it was a chalazion that she had been picking at until I looked under the slit lamp. What I thought was a scab actually had legs. It was a tick embedded in her lid margin! — Kimberly Riggs, OD, Ligonier, PA

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