Including a markdown strategy to set you up for holiday success and when exactly to blast those mobile campaign messages for maximum impact.
Brain Squad members share memorable moments in customer care and how they keep their patients coming back.
Customers can be a tricky lot to deal with. Your business needs them to survive. Yet, we’ve all dealt with individual customers who simply aren’t worth...
Including an innovative way to use your employees as mobile billboards and two surefire customer conversation starters that double as market research.
Also, the days are short and dark, bring a little spring in with fresh flowers.
Like a reminder about the all-important follow-up and scoping out your competition.
It all comes down to something known as the 'familiarity principle.'
Including how to make the most of customer’s likely higher tax refunds and underscoring the importance of measuring and dispensing.
Including having your business take a stand, being nice to quitters and shredding costs.
We're talking fall, Halloween, the holidays and beyond.
Now is not the time to pull your punches or not deliver on your promises.
Forget bonuses, give pizza and stop saying 'No.'
Also, some tips on productivity that will help shake up your routine.
Including billing, Flex Spending, recalls and sales incentives for all.
Plus the two most powerful words to add to your sales pitch and the power of 'Polish.'
Plus call a meeting of your fun committee and a simple and inexpensive way to protect your business.
End 2018 right, and start 2019 strong with this month's to-do list.
Encourage multiple pair sales with a box to store eyewear.
Don't ignore those one-star reviews. Instead, discuss them as a team.
Don't let problem patients drag your business down.
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