This is also a good time for planning for back-to-school and the busy fourth quarter.
She’s a valued optician, but she’s hurting patient flow and creating more work for others.
They take more time to do less—and then complain about their workload!!
We dug deep to come up with a decade’s worth of eyecare wisdom…
These seven gardens, patios and courtyards bring a whole other level to exceptional service…
Could yours be a selling point, too?
The tale of one customer who thought if she igonored the balance long enough it would just go away … even when she wanted to make...
Virtual tours let customers and patients see what they’re missing.
But when their treatment back is unreasonable, this introvert hits the crochet needles, baking sheets and dance floor to shake off the stress.
Read tips from six ECPs and download our year-end ‘Holiday Ready’ checklist!
This Tennessee practice came up with a warm, inviting look and keeps it consistent.
Sometimes its just semantics and sometimes a clearer way of phrasing things can cause less embarrassment.
It’s getting hot in heeere!
Some were triumphs, others ended in tears …
Turns out requiring optical appointments can boost sales… and scrubs are here to stay!
With full sensory immersion they take customer experience to the next level.
Need some inspiration for one of your own? Read the mottos other ECPs live by.
Six exam rooms, 5,000 spacious, light-filled square feet of space and a stunning view.
These businesses will be featured over the next year in INVISION.
And sometimes when it all becomes just too much? A good cry.
Get the most important news and business ideas for eyecare professionals every weekday from INVISION.
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