Grin and bear it? Go over him? Or replace him and his line altogether?
What are the implications for the team and for future hiring?
There are continuity-of-care issues for this office to consider…
They spent most of the all-expenses-paid trip in the hotel bar.
This practice does. How can it get back on track?
Should the optician/owner pursue their non-compete?
The patient wants his glasses and exam refunded.
"I plow your driveway when it snows; you serve my family's eye needs."
This office wants to show a pre-teen the door – should mitigating circumstances change their minds?
The doctor prescribed it for the customer; the optician said he'd hate it. Who wins?
MENDENHALL VISION CENTER, an Anchorage-based optometry office, recently lost their star optician to a competing practice. Two weeks ago, the owners promoted Nick, a technician, to...
How far would you go to serve a patient uncomfortable with the correct lenses?
She feels like she is doing something very, very wrong and nobody else cares.
It's the case of the uneasy momnesiac.
A patient denied before-hours service takes matters into her own hands.
A request for ASL translation shakes up this small office. Does the practice have any options?
An optometry student extern is causing problems for a practice. How can the owner rein her in?
An office is selling discount ophthalmic frames from a department store. How can they manage consumer backlash?
In this month's "Real Deal" from INVISION magazine, a patient’s valid prescription no longer meets his refractive needs. Does the practice eat the remake costs?
A needy child receives a donated exam and glasses, but this mother’s choices spark skepticism from staff.
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