How to maximize the value of your tech and their connection between patient, doctor and optician.
Attending VEE or not, determine your winners and loser and a plan for summer sales.
Developing a culture of intimacy among team members is no small task, but it is essential to operating a highly effective, and frankly, enjoyable day-to-day business.
Like basking in your big problems and asking the right questions of candidates.
Patients buy their doctor and that doctor’s expert advice. The “sale” starts in the exam room.
Words matter. Use yours to set yourself apart.
Including having your business take a stand, being nice to quitters and shredding costs.
9 ideas on a few important things to consider.
Plus suggestions for getting in customers' heads and making them talk.
Including how to come up with an Oops Kit.
It is paramount to a satisfactory customer experience, so here are a few ideas to improve your communication.
Connecting personally shows gratitude for their presence in your office and makes patients feel special.
A script for prescription compliance.
Now is not the time to pull your punches or not deliver on your promises.
Including how to practice better, act with purpose and know thyself.
Plus updating your online intake forms and vetting competitor's websites.
Be prepared to hear: 'I just want my prescription today.'
You can't know everything necessary to provide a superior and memorable 'patient journey' unless you ask.
A little cynicism could ensure you aren’t just parroting nonsense.
A little sun sense can go a long way, here's how...
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