How you really want to answer the unknown client who asks you to fix something they purchased somewhere else.
When accused of making a mistake, this eyecare pro couldn't hold back a profanity.
Sometimes it's nearly impossible to draw the attention of this type of client.
He said she couldn't be driven away. He was wrong.
They said that glasses were cheaper at Wal-Mart.
Call us "condescending hipsters", and you're gonna get hurt.
It took them months to order the frames.
If they were so great ... why didn't you stay with them?
“I think I need a more comprehensive history of your sex life.” To the patient who asked me about “latex surgery.” Then, as he pondered that...
“I am a member and deacon of the Church of the Lost Frisbee. We believe that when you die, your soul becomes a Frisbee that is...
“There is no forever in eyewear.” To that customer who presented with a five-year-old pair of glasses that were beat to death. Asked how old they...
“Out! Out! Out!” To the patient who had tried on lots and lots of sample contact lenses. When I asked her what she was using to...
“Florida does have phones and a simple call would have allowed us to take care of the problem.” To the high-plus patient who waited six months...
“Well, go tell both of them. If you have friends like you, I don’t want to deal with them either.” To the customer who just could...
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