Tips and How-To Take a Few Minutes to Listen to Your Patients Published 4 years ago on January 24, 2017 By INVISION Staff Share Tweet Every patient is looking for something different. I can’t guess what they’ll want just by reading what’s popular online or in the most recent magazine. I have to have conversations with my patients to know what they are looking for. The best advice I can give anyone is to take a few minutes to listen to your customer first. — Dr. John Nowell, Southwest Orlando Eye Care, Orlando, FL This article originally appeared in the February 2017 edition of INVISION. Related Topics:customer serviceINVISION February '17One Minute Mentor click to Comment(Comment) Up Next Give Yourself a Wildly New Look Every Month Don't Miss A Clever Way to Explain Glaucoma to a Patient Advertisement SPONSORED VIDEO SPONSORED BY ESSILOR Ray-Ban® Authentic Introducing the perfect match of Ray-Ban's legendary style and Essilor's Expertise in sight. Click here for more information. You may like Reach Out and Touch Someone … Virtually … and More Tips for February Preparing for the End of the Year and More Manager’s To-Dos for October COVID-19 Opportunities, Children’s Vision and More Tips for September Promoted Headlines Ray-Ban® Authentic Essilor Get More with Essilor Essilor 360° SUPPORT. 365 DAYS A YEAR. Essilor Advertisement Latest Trending Videos Headlines1 day ago GlassesUSA.com Raises $45M Mark Hinton1 day ago It’s 2021! What’s Your Focus? Press Releases1 day ago ABB Optical Group Announces Winners of Optometry Student Challenge Press Releases3 days ago AOA Free Webinar on Student Loan Refinancing Press Releases3 days ago IDOC Welcomes Three New Executive Board Members America's Finest 2019 Entries3 weeks ago America’s Finest: Before You Start America's Finest 2019 Entries3 weeks ago America’s Finest: Get Your Contest Entry in Great Shape America's Finest 2019 Entries3 weeks ago America’s Finest: Basic Info and Stats America's Finest 2019 Entries3 weeks ago America’s Finest: You Gotta Stand Out from the Crowd America's Finest 2019 Entries3 weeks ago America’s Finest: Photos Really Are Worth at Least a Thousand Words Sponsored Content7 days ago Ray-Ban® Authentic Sponsored Content2 weeks ago Get More with Essilor Sponsored Content2 months ago Perform Refraction from Anywhere with RDx Headlines3 months ago Video: Florida Man Invents Robot to Place Contact Lenses Headlines3 months ago Video: Some Retailers Board Up Due to Election Unrest Fears Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Most Popular Headlines6 days ago Ophthalmologist Convicted of Fraud Could Receive Pardon from Trump Headlines1 week ago Eyecare Center Offers Free Laser Surgery for NFL Referee After Controversial Call Better Vision5 days ago The Latest Diagnostics to Help Eye Doctors Find and Monitor the Progression of Certain Eye Conditions Products6 days ago Innovation Meets Convenience With These 9 Clip Styles Products1 week ago Classic, Practical and Durable, 2021’s Latest Releases Coming In Strong Headlines5 days ago Ace Vision Raises $13.3M to Fund Laser Therapy Development Press Releases6 days ago Pacific Vision Surgery Center Opens Doors to Bay Area Community Mark Hinton1 day ago It’s 2021! What’s Your Focus?