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The Big Story: Love Is in Sight

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LOVE IS IN SIGHT

7 EYECARE PRO
COUPLES TELL HOW
THEY WORK TOGETHER
(AND KEEP THE
ROMANCE ALIVE)

A

s an eyecare professional, you’re used to looking deeply into people’s eyes
— many, many times every day. But for most of us, somewhere along the line,
gazing into another’s eyes is a labor of love, not work. And when business and
pleasure meet, that can be the most fortunate love story of all.

The 2015 annual office romance survey by workplace
intelligence company Vault.com found that 10 percent
of its respondents met their spouse or partner at work,
and nearly six in 10 report they’ve had a romance with
a colleague. Workplace romances were once widely
frowned upon, but only 5 percent of the people Vault
surveyed disapprove these days. Another interesting
statistic: The U.S. Census Bureau reports that
optometrists have one of the lowest divorce rates of
any profession. It was a mere 4 percent in 2000.

Love knows no season nor reason, but in honor
of this month’s big holiday, INVISION would like to
salute seven sets of visionary Valentines. Read on to see
how they met, how they make it work — and what you
can learn from them if cupid’s arrow (or maybe match.
com) ends up bringing you a fellow ECP sweetheart.

 

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Dr. Katie
McElvaine
and Scot
McElvaine
relax with
their daughter
Grace.

DR. KATIE
McELVAINE
AND SCOT
McELVAINE
SPRINGFIELD
FAMILY VISION,
SPRINGFIELD, MO


atie Robertson and
Scot McElvaine actually
sat next to each other
in anatomy class in high
school, but they didn’t
realize it until years later
when they saw a yearbook
photo. Katie’s family has
lived for generations in
Springfield, MO, where her
parents own an antique
store. Scot’s family moved
there in 1993 and bought a
jewelry store. “Small business
is in our blood,” Katie
says.

LOVE TIPS

DO play to each
other’s strengths,
and be patient with
each other.

DON’T step on
each other’s toes,
and try not to micromanage
each other.

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The couple began dating in 2009 and Scot proposed
a year later in Hawaii, where Katie was doing an
externship rotation. They married in Springfield
in 2011 and have a 1-year-old daughter, Grace. Now
they have gone into business together, too, as the
owners of Springfield Family Vision, which opened
just before Thanksgiving last year.


Katie is an OD and Scot has an MBA. He previously
worked as a supervisor with Expedia; before that,
he helped out in his parents’ store. “I have a retail
background,” he says. “I was ready to do something
on my own, not necessarily in optical. It was the
right time to take a risk.”


For four years, Katie was an optometrist at a
group private practice in town. “There was a structural
change at my previous employer which made
it easier for me to leave,” she says. When working
for different employers, they were both doing shift
work and rushing home to see each other. Working together, especially with a small child, is a change
that simply feels right.


The McElvaines began setting up their practice
last August. They gutted a computer store and hired
an architect. “It was a mad rush,” Katie says. “But we
got everything done in 78 days.” With just the two of
them on staff, Katie runs the clinical side and Scot
does everything else. “She’s the brains and I’m the
muscle!” he says.


“We’re doing such different roles,” Katie says.
“But at the end of the day you’re going home with
that person and you want to live a happy life.” Some
days, their parents help mind Grace. Other times,
she goes to a day care center that shares a parking
lot with their business. After closing shop, they
can walk over together to pick her up. “We need
to remember why we’re doing this,” Scot explains.
“We’re doing it for each other and for our family.”


 


DR. JASON
MacLAUGHLIN AND
DR. LISA GENOVESE
INSIGHT EYECARE/LICATA
OPTICAL, BUFFALO, NY



aughter is important in relationships,
and although Jason
MacLaughlin was a class clown,
Lisa Genovese fell for him. The couple —
she’s originally from Buffalo, NY, and he’s
from Shawano, WI — met socially during
their first year at Illinois College of Optometry
in 1998. Although there were 170 students
in their class, “everyone became close
real fast,” Lisa says.

LOVE TIPS

DO rally behind
each other and
help each other out.

DON’T butt
into the
other’s
responsibilities.

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They worked together during rotation and then
again for 12 years at the same ophthalmology practice
in Amherst, NY. In December 2015, they opened their
own practice together. “We bought a two-location
practice owned by an optician,” Jason says. Their
new business is called Insight Eyecare/Licata Optical
with one location in Williamsville and another in
Lockport, both suburbs of Buffalo.


“People always say to me ‘you don’t want to work
together,’ but I’ve always found it fine,” Lisa says. “It’s
nice to rely on each other and bounce ideas off each
other. We use our iPhones to send each other pics to
get a second opinion.” Both have different talents,
too. Jason is more focused on optics and Lisa on
diseases. She says he’s good at billing as well. “I feel
like we’re different at what we’re strong at and so our
responsibilities complement each other,” she adds.


The couple have two children, a 9-year-old son and
a daughter who’s 7. Owning their own practice now
means Lisa can pick up their children from school
and do more activities with them. “It’s important
to enjoy life,” Jason says. “Don’t take work home
too much!”


 


CHRISTOPHER
CAIN AND ADAM
HOFFBERG
OJO OPTIQUE, SANTA FE
AND ALBUQUERQUE, NM


ou know it’s love when someone
will leave a job selling luxury
real estate in Los Angeles to
join a fledgling optical shop. Two years ago,
Adam Hoffberg and his younger brother,
Jed, decided to move back to Santa Fe, NM,
where they’d lived as kids, to realize their
dream of opening an optical store. “We
dragged Chris back with us!” Adam says of
the man he met in L.A. 14 years ago. “He
has joined the ranks of the optical world.”

LOVE TIPS

DO split responsibilities
so you can
excel at different things.

DON’T hold a
grudge when there’s
a disagreement … and
don’t take work home
with you.

Adam has been an optician for over 20 years and
his brother Jed has been one for 14. The two brothers
and Chris are co-owners of Ojo Optique, which they
opened in Santa Fe in 2013 and expanded to a second
location in Albuquerque last July. Adam and Jed had
previously worked in Santa Fe, where they knew
there was an opportunity for an optical shop that was
completely independent. Ojo Optique carries such
designers as Anne & Valentin, l.a.Eyeworks, Theo and
Oliver Goldsmith, and it uses only independent labs.


“Chris brings a great business background to our
partnership,” Adam says. Chris takes care of technology
and finance and works with Adam at the Santa
Fe location, while Jed runs the Albuquerque store.
“As a couple, working together can be challenging,
but for the most part it works,” Adam says. “We have
great communication skills with each other and we
have similar goals — in life and in business. We enjoy
spending time together, which is key.”


 



Dr. Kelly
Raies
onstage with
her husband
Dr. Michael
“Jules” Raies
singing her
signature
song AC/
DC’s “Dirty
Deeds Done
Dirt Cheap.”
Photo by Julie
Bergonz

DR. KELLY RAIES
AND DR. MICHAEL
“JULES” RAIES
PORTSMOUTH VISION CENTER,
PORTSMOUTH, OH



ancing by the Nile, the ladies
love his style … — Steve Martin,
King Tut


Even though (or maybe
because!) Michael Raies was
dressed like an Egyptian for a college talent
show, Kelly Carson agreed to go out with
him. Michael (aka “Jules”) was a freshman
and Kelly was a sophomore at the Ohio State
University College of Optometry when he
took the stage at a talent show to channel
Steve Martin’s Saturday Night Live skit —
and the rest is not-so-ancient history.

LOVE TIPS

DO complement
each other in your
work duties.

DON’T let
things get
stale. Have
an exciting hobby
to keep things
fresh.

College was where Michael’s band,
Bad Habits, the EyeDocs of Rock, came
together in 1987. “Kelly supports my
music habit,” Michael says. In fact,
she’s even joined the band onstage at its
eyecare conference gigs. But, he adds,
“I don’t think any of my patients know
we’re these closet rockers!”


Kelly and Michael married in 1990
and worked together for a year in Pittsburgh, PA,
before joining her dad in his Portsmouth, OH,
practice, which they bought in 1996. (Dr. Raymond
Carson still sees patients.) Kelly and Michael share
office space as well as their life outside the practice.
“A lot of people think it would be hard but it works
for us,” Kelly says. “It’s great and we enjoy it. I share
my time between administrative work and seeing
patients. Mike shares all the responsibilities with me.”


“We both complement each other well,” Michael
adds. “I can see how some people might butt heads
especially if they are both trying to run a practice
and not willing to compromise. But you have to
be open-minded and careful not to let business
disagreements have an effect on your personal
relationship.”


Over the years, Michael has worked
more hours at the practice than Kelly,
especially when they were raising
their three daughters (now ages 20,
18 and 16). The family travels together
when the band performs at shows.
“Our whole family loves music,” Kelly
says, “but we keep it separate from
the office.”


 



Dr. Cory
Partlow and
Dr. Jennifer
Partlow,
here with
their son
Harrison,
are balancing
life as
optometrists
and
parents.

DR. CORY PARTLOW AND
DR. JENNIFER PARTLOW
BLACK MOUNTAIN FAMILY EYECARE,
BLACK MOUNTAIN, NC

LOVE TIPS

DO divide up office
responsibilities
between each spouse
so there are fewer
points of contention.

DON’T avoid taking
time off at
the same time to
go on vacation.


ory and Jennifer Partlow
met as optometry students,
though not at the same school.
In 2008, Jen was doing her ocular disease
residency at the VA Medical Center in
Huntington, WV, and Cory was an intern
at the same time. They continued to date
while he went through rotations at other
locations. After he graduated and she finished
her residency, they moved to the
same town in Virginia and worked at separate
optometry offices. They got married
in 2012.

Together they opened Black Mountain Family
Eyecare in Black Mountain, NC — near where Jen
grew up — in July 2013. “As far as opening a new
optometry office with your spouse, one of the biggest
positives is the support you get when things aren’t
going smoothly,” Cory says. “It is also great to be
able to talk about issues of the office with someone
who actually understands those issues.”


On the flip side, it’s sometimes hard to separate
your working life from your private life, and that
goes double when it comes to getting away from
the office for more than a few days to spend time
together. “It can be difficult to take time off at the
same time due to coverage issues,” Jennifer says. “But
it is extremely important to plan for it and to do it.”


BRYAN AND AMIE
FINLEY
ISLAND OPTICIANS,
PALM BEACH, FL


t’s a family affair at Island
Opticians, where Bryan and
Amie Finley will mark their
second year in business on
April 2 — which is also their
wedding anniversary. How romantic is that?
“We met when Amie applied for a job at an
independent optical shop I worked at,” says
Bryan, who’s been in the vision care business
since 1999. “She didn’t have any optical experience,
but I could tell she was smart and was
comfortable in a sales role, so I told the boss
he’d be stupid not to hire her. Three years later,
after each going our separate ways, we reconnected
at another practice, and the next year
we were married.”

LOVE TIPS

DO understand
and play off of
each other’s strengths
and weaknesses.

DON’T let it get
competitive.
Always praise the
other’s efforts and
input.

The Finleys bought a long-standing shop
in Palm Beach and have made it their own
over the past two years. “We find it hard to
not talk optical when away from work,” Bryan
says. “Between work, kids and grandbabies,
we always have something to talk about,
but I’d be lying if I said we leave work at the
office. On the good side, we do at least always
understand and can empathize with each
other when it comes to work topics.”


Both Bryan and Amie are licensed opticians,
though Bryan is at the shop more since Amie
has another job. “We try to both be involved in
frame buying and other large decisions,” Bryan
says. “I do all of the social media stuff and print
advertising, but when it comes to face-to-face
marketing, she does most of that. Let’s face it,
she’s easier on the eyes.”



Accepting
an award
as Florida’s
OD of the
Decade last
year is Dr.
Ken Lawson
with his wife
Dr. Jamie
Lawson.

DR. KEN
LAWSON AND
DR. JAMIE
LAWSON
BAYSHORE EYE CARE,
BRADENTON, FL


en got his future fatherin-
law’s seal of approval
before he ever met his wife.
Ken Lawson and Jamie
Wedel attended the same
large high school in Bradenton, FL, and
knew lots of the same people, but somehow,
their paths had never crossed.

LOVE TIPS

DO use each
other for free
consultations on a
confusing case.

DON’T be upset with your spouse for not
always having the same opinion, especially
on major work decisions.

Taking a year off after college to decide between
medical school and optometry school, Ken was
working as a part-time high school science teacher.
That’s when he met Jamie’s father, Jim Wedel, who
also taught science. Ken decided to attend the University
of Houston College of Optometry in the fall
of 1989. Jamie had begun studies at UHCO at the
same time — and her dad made sure she met Ken
when she came home for winter break. The couple
hit it off, dated the rest of their time in optometry
school, became engaged just before graduation and
got married in 1994 after Ken finished his residency.

Like most young couples, the Lawsons had
multiple goals. Owning a private practice was one,
but paying student loans and buying a house were
on the list, too. So they both worked in commercial
optometry for a couple of years before taking the
plunge on their own business, Bayshore Eye Care.

“We finally purchased a free-standing office on
a busy corner at the end of 1995 and really got going
building the practice in 1996,” Ken says. He was
working at two places while trying to remodel the
new office and finish up their new home. Meanwhile,
Jamie was eight months pregnant with their first
child and working full time. “Whew! It makes me
tired just remembering that time in our lives,” she
recalls. They even opened a second location with
another OD, Dr. Glenn Altman, Ken’s college roommate.
“It did well, but we had little kids and wanted
more time with them,” Ken says. (Altman is still at
that practice, University Eye Care.)

One office suits Ken and Jamie well and they work
on opposite schedules. The couple’s daughter is now
19 and they have a 14-year-old son, too. The hardest
part of working together is trying to take time off.
“We want to take vacations together, but then no one
is at the office generating any income,” says Jamie.
But the best part of working together as a married
couple, she adds, is “100 percent trust in financial
and ethical decisions and complete empathy with
the other after a particularly draining day.”

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Cover Stories

How to Improve Your Kids Business

6 experts explain how to win them over early.

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Transforming the medical side of your practice is obviously not a step to be taken lightly, particularly if you’re looking at expanding your treatment of children. The challenges are many, but the rewards can be great, personally and financially. To help those of you thinking of boosting your optometric offerings for kids but wanting to know what that could entail, we assembled an impressive panel of experts in pediatric eyecare, and its related specialties, for a rundown of the main areas you should be looking at. If children are the future, and the future is now, what are you waiting for?

Specialty
PEDIATRICS

EXPERTS:
Dr. Dominick M. Maino, professor, Illinois College of Optometry/Illinois Eye Institute, associate, Lyons Family Eye Care, Chicago, Il; and Dr. Nathan Bonilla-Warford, OD, Bright Eyes Family Vision Care, Tampa, FL

ASSOCIATIONS OR GROUPS AVAILABLE:
College of Optometrists in Vision Development (covd.org); Optometric Extension Program Foundation (oepf.org), Binocular Vision, Perception, & Pediatric Optometry (BVPPO) Section of the American Academy of Optometry; Optometric Extension Program (OEP) Foundation

Dr. Don Teig

TRAINING OR CERTIFICATION NEEDED?
Dr. Maino:Not necessarily needed but a residency in pediatrics/binocular vision would make you stand out from the crowd. A Fellowship in COVD would do the same thing.

Dr. Bonilla-Warford:Generally, yes, additional training is beneficial outside of typical optometry training. A one-year optometric residency in pediatric vision care is an excellent way to become specialized. Beyond that OEP offer courses that cover the clinical care of infants and children as well as the practice management of the specialty.

SPECIALTY EQUIPMENT OR TOOLS REQUIRED?
Dr. Maino: Yes, but most ODs have much of what they need already.

Dr. Bonilla-Warford: The retinoscope is standard equipment, but many optometrists are not comfortable with it. Practice! Also, the pediatric-sized trial for refraction and probing refractive error without a phoroptor. A digital randomized visual acuity chart with movies for fixation and pediatric option acuity symbols. The Lang stereo test is a simple tool for assessing stereopsis without polarized glasses. Prism bars and loose prisms for binocular testing. And toys, finger puppets for entertaining little ones. They make a little booster for exam chairs that are perfect for kids who are independent enough to not sit on a parent’s lap but are still small.

Matt Oerding

ADDITIONAL EXAM LANE OR TESTING SPACE NECESSARY?
Dr. Maino: Not unless you are doing developmental vision/vision perception testing and in office VT.

Dr. Bonilla-Warford: Not necessary. It is common to have one exam room that does have a few extra items for kids, but it can be used for adults as well, so it doesn’t really require extra space.

ADDITIONAL MARKETING REQUIRED?
Dr. Maino: Definitely. You need to get the word out about your expertise in this area. Use social media.

Dr. Bonilla-Warford: Very smart [if you do]. Add children’s specialty services with info and descriptions on your webpage so patients can find and learn about them. Informative displays about children’s vision are an inexpensive and easy way to raise awareness. Networking with referral services is very effective.

HIGHER AVERAGE REIMBURSEMENT OR REVENUE PER PATIENT?
Dr. Maino: Yes. You often need to not only do a comprehensive examination but also a sensorimotor assessment and other testing as well. Frequent follow up appointments are often necessary.

Dr. Bonilla-Warford: For typical children’s primary care, the reimbursement is somewhat lower because they often do not need glasses or contacts. However, specialty services such as myopia control and vision therapy are significantly more because they are often higher-end self-pay services.

Dr. Dominick M. Maino

IN SHORT:
Dr. Maino: When I work with my optometry students, I always tell them that a smile is the best piece of equipment you could have. You must be genuine. You should keep up on the current research in this area and be ready to take that extra step. You are not just working with a pair of eyeballs, but also with the child and the whole family. It is fun, challenging and fiscally rewarding.

Dr. Bonilla-Warford: Working with children is so fun. It is very rewarding to see them grow and develop and to know that you are helping them reach their goals, whether it is in school, sports, or overcoming symptoms. However, it can be challenging. You have to be honest with them in a way that they can understand. Children will not hesitate to tell you “I don’t like you! I am never coming here again!” If staff sets the tone so the child can feel that you are on their side, you will be amazed how much clinical information you can get from them at very young ages. Knowing when to stop or change a particular test or activity is essential. Most importantly, have fun! And get good at retinoscopy.

Specialty
MYOPIA MANAGEMENT

EXPERT:
Matt Oerding, co-founder/CEO, Treehouse Eyes, Bethesda, MD and Tysons, VA

ASSOCIATIONS OR GROUPS AVAILABLE:
“The International Myopia Institute provides evidence-based treatment guidelines for this specialty; American Academy of Orthokeratology and Myopia Control (aaomc.site-ym.com)

TRAINING OR CERTIFICATION NEEDED:
No. Any optometrist can technically perform pediatric myopia management. However, specific CE/education is required to become proficient at the various treatments proven effective. These are currently orthokeratology lenses, multifocal soft contact lenses and atropine.

Dr. Charlene Henderson

SPECIALTY EQUIPMENT OR TOOLS REQUIRED:
Yes. A practice must have a good topographer as a highly accurate map of the cornea is critical to success. Additionally, a device to measure axial length is highly recommended.

ADDITIONAL EXAM LANE OR TESTING SPACE NECESSARY:
No. This can be done within an existing exam lane or space.

ADDITIONAL MARKETING REQUIRED:
Yes. Currently pediatric myopia management is not covered by vision plans, so it is a private pay procedure. Due to lack of parental awareness of the risks of progressive myopia and the availability of treatments, marketing is critical to generate interest. At a minimum marketing to existing primary care patients via email, newsletter and in-office marketing is required. To gain new patients for pediatric myopia management, social media, PPC and PR are all proven techniques.

HIGHER AVERAGE REIMBURSEMENT OR REVENUE PER PATIENT:
Yes. Because this is a private pay procedure and children are likely to be in treatment for several years, the revenue per patient is significantly higher than a typical optometry patient. Fees vary widely, but typical is $2,000-3,000 for the first year of treatment.

Dr. Pauline Buck

IN SHORT:
Pediatric myopia management can be an incredibly fulfilling specialty when done correctly, as you are helping a child see better today and reducing their long-term risk of serious eye diseases associated with progressive myopia. Offering these services can generate significant patient/family loyalty to the practice, as treatment typically lasts several years and successful patients are proven to be great referral sources to others in the community.”

Specialty
VISION THERAPY

EXPERT:
Dr. Pauline Buck, Behavioral and Developmental Optometrists, Miami, FL

ASSOCIATIONS OR GROUPS AVAILABLE:
The College of Optometrists in Vision Development (COVD); Neuro-optometric Rehabilitative Association (NORA); Optometric Extension Program (OEP); College of Syntonic Optometry (CSO).

TRAINING OR CERTIFICATION NEEDED:
Post-graduate training is very much needed. A new graduate from optometry school has the basics to begin a vision therapy program. Yet a successful vision therapy doctor will stand on the shoulders of their predecessors by learning what has already been learned. COVD and OEP provide training. OEP has regional seminars. COVD has state study groups and their annual meeting. Mentors are provided to assist when there are questions.

SPECIALTY EQUIPMENT OR TOOLS REQUIRED:
Yes and no. Bernell is a great resource of vision therapy equipment. There are many computer-based programs as well. However, I know many experienced doctors who have used something as simple as a stick and a straw to illicit a change in their patient’s visual system. This ability comes back to the training. When you really understand the system, you can make changes using just about anything.

Dr. Nathan Bonilla-Warford

ADDITIONAL EXAM LANE OR TESTING SPACE NECESSARY:
Again, yes and no. Yes — the functional vision evaluation is done in the exam room using the phoropter and equipment that is standard to the profession. No — I have an entire room, ‘the play room,’ dedicated to the testing of physical performance. How do the eyes affect a person’s ability to perform an everyday task? I also have another room for the testing of classroom skills, which contains a desk, slant board, and a lot of paperwork.

ADDITIONAL MARKETING REQUIRED:
Yes. ‘If you build it, they will come’ doesn’t work. I have gone out in the community and lectured about vision therapy. I have spoken to therapists, doctors, teachers, parents and other professionals about the visual system and how it can affect performance. Those individuals eventually become referral sources. I am constantly practicing my elevator [pitch] of what I do.

HIGHER AVERAGE REIMBURSEMENT OR REVENUE PER PATIENT:
Yes. Most optometrists will see a patient once a year for their annual or several times throughout the year for care of ocular disease. When a patient is doing vision therapy I see them for their annual, their progress evaluations every 10 weeks, and weekly for the therapy sessions.

IN SHORT:
Vision therapy is understanding the nuances of the development of the visual system, how it can change behavior, and how it can alter a person’s performance. It can benefit children and adults with brain injury, children with difficulties in the classroom, individuals with autism and down syndrome. When all other professionals have told a person that there is nothing else to do for their condition and they come to me for a glimmer of hope, I offer the potential for change. When their symptoms decrease and their performance improves, those are the moments of my greatest job satisfaction and I am thankful that I have a ‘tool box’ large enough to have made that possible.

Specialty
SPORTS VISION or VISUAL NEURO-COGNITIVE TRAINING

EXPERTS:
Dr. Don Teig, founder/CEO, “The A Team” High Performance Vision Associates, Hollywood, FL; and Dr. Charlene Henderson, Blink Eyecare and Eyewear, Charlotte, NC

ASSOCIATIONS OR GROUPS AVAILABLE:
Dr. Teig: This niche or specialty has always been referred to as “sports vision” but more recently as ‘visual neuro-cognitive training’ given the attention to the impact concussions and chronic traumatic encephalopathy (CTE) has had on sports. I also often refer to it as ‘high performance vision.’ I am the founder and executive director of ‘The A Team’, High Performance Vision Associates (highperformancevisionassociates.com), there is also ISVA (International Sports Vision Association, sportsvision.pro).

Dr. Henderson: High Performance Vision Associates and the AOA.

TRAINING OR CERTIFICATION NEEDED?
Dr. Teig: Yes. I provide a 16-hour course with certification (ultimateevents.com.) I also travel to provide this training. ISVA is working in conjunction with me to develop a certification program.

Dr. Henderson: It is necessary to understand the sports you are working with and how vision plays a role in success. Sports vision training by people who have pioneered the concept is invaluable. We went to Don Teig’s Sports Vision training weekend, and Fred Edmunds Xtreme Sight sports Vision training weekend. They are both excellent. We also did several Sports Vision AOA courses and read all the books out there.

SPECIALTY EQUIPMENT OR TOOLS REQUIRED?
Dr. Teig: Yes. The A.M.P. System (Achieving Maximum Potential), an immersive virtual reality technology; Senaptec, a digital testing and training instrument; NeuroTracker, a multi-object awareness trainer; FitLight motion and light sensors; and Quick Board, an eye to foot training tool.

Dr. Henderson: Yes. When we built our new building, we added lots of exciting equipment like Vision Coach, Fit Light, Senaptec, and the Bassin anticipation timer among others. We still use traditional VT equipment like Marsden balls and flippers and balance boards. The athletes like the bells and whistles of the digital devices.

ADDITIONAL EXAM LANE OR TESTING SPACE NECESSARY?
Dr. Teig: Yes. At the very least a room that is 10′ x 12′ is a must.

Dr. Henderson: Yes, for testing space. You need room to swing or jump or dribble a basketball, for example.

ADDITIONAL MARKETING REQUIRED?
Dr. Teig: Yes, by all means! Internal marketing with videos, pamphlets, etc., in your office and external marketing through social media, TV, radio and print.

Dr. Henderson: Yes. Internally tell all your sports-minded patients. All our patients walk by our sports vision room. You should reach out to teams and clubs and let them know what you do.

HIGHER AVERAGE REIMBURSEMENT OR REVENUE PER PATIENT?
Dr. Teig: Yes! A typical Sports Vision patient can generate revenues of up to $3,000 each if they complete an eye exam, a Sports Vision Workup, a Sports Vision Training program of 12 weeks minimum; specialty contact lenses or sports eyewear and goggles.

Dr. Henderson: Yes. Sports vision training is an additional service not covered by insurance. So, it is up to you to set the fees you think are fair for your time for the evaluation and then training sessions.

IN SHORT:
Dr. Teig: Having been a pioneer in this field for almost 40 years, I can confidently say that sports vision is both emotionally and financially rewarding beyond belief. However, it doesn’t happen overnight and requires continual hard work. That being said, if you love sports like I do, it’s well worth the ride.

Dr. Henderson: It can be really rewarding if you have a passion for sports and working with highly competitive people. The niche does require training, equipment, space and active marketing. So, it will not just fall in your lap. But it is a great way to help people achieve their goals and use our skills as vision experts.

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New Owners Weigh In On the Hardest Part of Their Business — Starting It

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They say that starting is the hardest part. If that is true, then these ECPs—whom we asked to share their businesses’ origin stories while they are basically still happening—should have it pretty easy from here on out, right?

Kidding aside, if you’re curious about what happens in that space between idea and execution, we’ve got the perspectives of four new business owners who implemented different models and priorities as they got off the ground. From business plans to securing financing, from what they’d do differently to advice for others looking to branch out on their own, read on for all the fascinating details.

A FAMILY AFFAIR

Julia Laval and Anissa Laval
Cutting Edge Optics, Berkeley, CA
Opened: November 2018

We are a mother/daughter optician duo and opened Cutting Edge Optics in November 2018 located in the charming Elmwood community on one of Berkeley’s busiest streets, College Ave.

Julia also owns Montclair Optical in Oakland. Montclair Optical boasts a long history; it has been in business for 42 years and passed down through several generations of opticians in our family for the last 35. Montclair Village has its own lab and Julia has been the technician in charge of cutting all lenses for the last few years.

I have been an optician for the last nine years. I learned my skills from my mother; observing the techniques needed to succeed in the business. If not for having seen first-hand how to correctly understand lenses, prescriptions and frames, my climb into the business would have been much steeper. I’ve worked under enough doctors to understand how not to run a business, enough that I knew I was ready for this adventure.

We opened Cutting Edge Optics because of our passion for opticianry. We are bringing true optical knowledge, new techniques, and unique, fresh brands to Berkeley. As two opticians with genuine love for this profession, excellent service comes naturally to us. We take our time, offering personal attention to every customer, and supplying a broad yet original selection of glasses to guarantee the perfect fit, customized in every way: from color and lens shape, to the glasses-buying experience itself.  

The shop was previously owned by an optician who was ready to move on. The decor was entirely white. Our aesthetic is based on a New York studio loft. When we took over, we painted and put up a gorgeous plant wall as the focal point. It pulls in the green, sustainable and eco-friendly aspect of the neighborhood, fitting these values into our urban aesthetic. The large windows create an airy, inviting feeling. We play music from all over the world, including Africa and Central and South America. We even mix in a little French rap.

This store has an extensive business plan. After more than 30 years of success in Montclair, it was natural to apply those guidelines to Cutting Edge. We are very serious about the buying process and making sure we don’t overspend on frames. Optical businesses fail in one category: how big their eyes get when a rep walks in verses how much they have in their bank account. It should never be a race to rush patients in the door just to cover your costs month to month.

Julia knew from experience what was needed to financially support the business and get it off the ground, and Anissa knew how to deploy social media and advertising to generate a buzz before the doors even opened. Before Day 1 our Instagram had over 700 followers and we gave hour to hour updates and sneak peeks. Business has been busy from the first day.

We constantly push ourselves to keep our patients informed about what we’re doing next. Social media gives us a platform to align brands with specific people. Every brand introduction and major event is published online. Photographer Dione Green (@Dione.Green), who took our photos, is key. We also advertise a lot with the Elmwood community newsletters.

Business, especially starting cold, can be a waiting game. When you revamp an established business, you’re going to deal with customers who are accustomed to the old way, the old prices, and the old frame selection; these loyal customers can take a while to warm up to changes. One of the most important lessons we’ve learned is not swaying to please everyone.

Annisa (l) and Julia Laval have brought true optical knowledge, new techniques and unique, fresh brands to Berkeley, CA, with Cutting Edge.

In terms of advice, make a detailed guideline to how you want to financially run your business and stick to it. Our way is to make a frame board. Our frame board details how many frames can fit into a section and how much money we are willing to spend on that section. You may think more is better but picking the right frames for customers is smarter than having as many as possible. Listen to your gut, not the rep! For example, if I’m buying 60 pieces of Garrett Leight, I need to ask myself how much I’m spending and how far they will get me before I have to repurchase. Then I need to consider what happens if 35 percent of those frames don’t move. I cannot purchase Caroline Abram just for its beauty, I have to consider who is going to buy these frames and is it worth having the same frame in three colors.

Also, have a social media advisor. Social media is the new Yelp. Without a visual aid to generate intrigue for customers, you’re doing your business a disservice and damaging its ability to grow and make profit. Social media is a digital lasso for new customers.

QUICK Q & A

What was the first major milestone you celebrated?
We wanted to open as dramatically as we could. Our doors and windows were covered then we did a large reveal online and on the Elmwood community site. We were met with overwhelming support.
Have you already had to break up with a patient/customer or vendor?
We have had to break up with many vendors and bring in new brands.
Has the business made you cry?
Of course! If a business doesn’t make you cry, you’re not working hard enough.
Would you have done anything differently?
No.
What’s been your most empowering moment?
A customer who had been looking for frames for over three years left with six. She later came back with three friends who all purchased.
How long did it take until you felt like were gonna make it?
Instantly. Business grows if you control money flow. Everything else comes easy.
Do you ever feel like you’ve made a terrible mistake?
Never. You have to be confident in your ability to succeed.
What do you do to help overcome doubt?
We sit in the office every time we feel overwhelmed and say: “There’s no way we are going to fail.”

 

GOING HOME AGAIN

Erika E. Mabus, OD 
Muncy and Laporte, PA
Opened: September 2018

I established my corporation on July 26, 2018 and officially signed closing documents on Sept. 6, 2018. I purchased it from an optometrist who had been practicing in the same location for the last 20 odd years. It’s 12 miles north of where I grew up and 25 miles south of where I live now. It was well-established, privately-owned, and one of very few independent offices in my area. I believe in private practice optometry and I am excited to officially be practicing in that capacity. 

I’d been contemplating my own practice since graduating from optometry school in 2013, and the timing just felt right. The optometrist had plans to retire soon, so it’s been a nice way for us to transition patients and give me time to pick his brain on the business aspects. 

I spent months going over the financials with an accountant and business advisor, as well as a lawyer with expertise in accounting and business acquisitions. I was surprised at how long it took for lawyers to go back and forth to on the contract’s terms. The retiring doctor and I began the process in April 2018 and finalized it September.

I secured financing through PNC Healthcare Business Banking and have been extremely happy with the help I received before, during, and after the purchase. I contacted a few smaller local banks, but they asked for high down payments or collateral; PNC made it simple and easy. 

I made a business plan, but just as everything in the world evolves, so has my idea of how my practice should run. I am happy with what I have accomplished in the last seven months of ownership, but I am always striving to do better. Currently, I am considering a consultant for more accountability and to keep myself on track, but also to help me achieve my future goal: comfort with the cost of new technology to set my office apart. 

Part of the appeal of private practice in a rural area is that patients feel at home. My team greets every patient by name and in the exam room I always try to make at least one personal connection. I recently saw an older patient I thought may have patronized my grandfather’s business years ago. We reminisced about the time he and his father spent in my grandfather’s hardware store. 

Taking over from an established OD where she grew up was Dr. Mabus’ way to ownership.

The retiring doctor and I put up a photo in the waiting area with a note welcoming me to the practice. I advertised with local high school sports teams and drama club programs and T-shirts. I also contacted the local newspaper for a “spotlight on business” article which brought a lot of business to my new location without any cost to me. 

The day we signed the agreement there was a full book of patients and it’s been that way ever since. Keeping the same staff with the retiring doctor still seeing patients has been a huge help. Patients are getting used to the idea of another doctor and they get one final visit with their previous optometrist. I opened a second location cold in January and I am just now starting to have a full day of patients there after a few weeks of one to five patients a day. 

I am happy with the quality of medical eyecare I provide, but I’d love to incorporate more advanced dry eye treatments. It is one of my personal passions, since I experience it myself. I also hope to become more skilled at specialty contact lens fittings to differentiate myself and complement my dry eye treatments. I thought I would be ready to jump in and purchase more equipment the first year, but now I hope to do so in year two. 

If anyone else is thinking of purchasing or starting their own practice, I would recommend getting an excellent set of advisors: a good lawyer, a competent accountant, and a business advisor. Having people to help is huge. My other advice is to integrate yourself into your community. Patients love to make connections with you, and that’s easier if you go to the same restaurants, know the schools, join the same gym, or shop in the same places.  

QUICK Q & A

What was the first major milestone you celebrated?
I brought in two new independent frame lines that focus on sustainability — TOC lunettes Monkey Glasses and David Green Eyewear
Have you had to break up with a patient/customer or vendor?
Not yet, thankfully. Has the business made you cry? e Not yet! But I have had a few sleepless nights since September
Would you have done anything differently?
I would have set up my website sooner, which is still not complete.
What’s been your most empowering moment?
I still see patients at two other retail locations on evenings and weekends. When I tell them I have two private practices, they tell me that they are excited to see me there next year.   
 
How long did it take until you felt like you had it under control?
About three months, although there are still times when I feel like I’m lost with the business aspects. 
Do you ever feel like you’ve made a terrible mistake?
Not yet. Even when I am working seven days a week because I know in the end all the hard work will directly benefit me, not someone else.
What do you do to overcome doubt?
I breathe. I meditate. I trust that I am enough. I work hard, so I know that I’ve done everything I can. 

 

FROM BIG BOX TO BOUTIQUE

Mitch Peterson and Kelsey Keltgen, OD
SEEK Eyecare / Victoria, MN
Opened: February 2017 (Soft), April 2017 (Grand)

My wife, Dr. Kelsey Keltgen, and I cold-opened our practice in early 2017. We chose a new building in downtown Victoria, MN. We were the first and are still the only practice in Victoria.  

My wife, and high school sweetheart, had been practicing for about six years prior to opening SEEK. She worked as a paid hourly doctor right out of school and filled in at other practices on the side. After that she was a lease-holding doctor at a big box optical. I have a diverse background, from working on my family farm to starting a few successful businesses. I was even a bouncer and drove semi-trucks in college. Our unique backgrounds make us a great team. She is one of the most passionate ODs out there.

We both worked six to seven days a week to pay off our personal debt. So, when we were ready to open our dream store we were financially able to do so. We wanted to open our own practice because no one was doing what we wanted to do: offer a state-of-the-art practice that provided comprehensive exams with an approachable retail space. My wife wanted to be able to take a preventative approach that would be more beneficial to patients.

We did a ton of research. We used our experience to develop a patient experience that picked up where a lot of practices fall short. We had to figure everything out from scratch. None of us knew how or where to purchase frames … What lenses or lab to use.

We developed a very in-depth business plan with multiple options to pivot with if things didn’t pan out. We have adhered to the majority of it. The only major change is that we had to adapt due to how fast we are growing. We are hitting our goals for years four and five in year two.

We secured a build-out loan fairly easily due to our favorable debt-to-income ratio and self-financed the operating side. The most surprising challenge we encountered was that construction was always four months behind schedule due to more than 35 inches of rain the day we broke ground. We had to meet frame reps at a coffee shop.

Insurance credentialing was a huge project that my rock star wife handled. Start working on that the second you can. We are involved in the community, volunteering and sponsoring events. I’ve used unique marketing avenues to get our brand out. Constant logo use and branding is important to my marketing plan. Since we previously leased at a corporate big box practice, the patient base was ours. We posted on social media each step of the build-out.

Business was crazy when we opened. We had so much local support and we both have large families; they were some of our first patients. The support from our friends and family has been amazing.

Over time, we have gotten very precise in how we operate. We have brought in more high-end eyewear than we initially planned. The biggest learning curves have been on the optical side: we’re more particular with our frame purchases; we make sure the product is great and the rep is even better; if they aren’t, we get rid of them.

Our advice is don’t over-extend yourself. If you aren’t financially and mentally prepared to do everything yourself, wait a few years. Write up your dream business model and find the patient base that fits it. Don’t let anyone or anything push you to start cold. You have to be all-in. We have zero regrets and love working as a wife and husband duo.

QUICK Q & A

What was the first major milestone you celebrated?
The night before we turned the OPEN sign on, we sat and had a beer in the front office after a month of 100 hour work weeks.
Have you already had to break up with a patient/customer or vendor?
We are break-up free on the patient side. We have had to let a vendor or two go.
Has the business made you cry?
It has been an emotional rollercoaster but I think the only tears have been tears of joy.
Would you have done anything differently?
e Nope.
What’s been your most empowering moment?
When publications like INVISION contact us to share our story. It reassures us that we must be doing something right.
 
 
How long did it take until you felt like you were gonna make it?
Once the first patient came in the door I knew we had created something special.
Do you ever feel like you’ve made a terrible mistake?
e No success comes without mistakes. It is how you move forward and learn from them.
What do you do to help overcome doubt?
We work through everything as a team. If there is any doubt we talk it through between the doctor, Rachel and myself. Keeping each other in check keeps confidence high.

 

CROWDSOURCING SUCCESS

Jason M. Klepfisz, OD
Urban Eyecare, Phoenix, AZ
Opened: August 2017

We opened Urban Eyecare in August of 2017 to bring comprehensive care and independent eyewear and specialty contacts to an underserved area, and also hoping that bringing these services would springboard future growth.

I spent the better part of three years jotting down notes on all the little aspects of private practice and optical that resonated with myself. I wish I could say it was all fun and games, but there was a lot of monotony: Which slit lamp has the best optics? Manual vs. automated phoropter? White-gray flooring or gray-white? Pricing out the optical. The best advice came from those that have gone down this road before, those that are currently practicing, and those looking to hang up their own shingle.

I come from an Indian Health Services background, having completed residency in a rural community. This continued in a geriatric setting for years when I returned to Phoenix before deciding to open my own office. The biggest challenge we faced when opening, and one that changed our overall goal, was getting credentialed on medical insurance panels. We pivoted to focus on our retail experience, seeking harmony between a medically and optically oriented office. What I didn’t expect was to fall in love with the materials and craftsmanship as much as I have.

To make ourselves stand out, we push brand-awareness social media campaigns and provide adjustments and free cleaner to anybody who walks in. We exhibit local artists in our office.

We got the word out through trial and error. We started with our online presence. I also hand delivered letters to about 250 local businesses on a 100-degree spring day. We called local businesses and found ones who allowed us to deliver gift bags to their employees. We took every health fair opportunity available. Every bulletin board, coffee shop and college building we could leave flyers, we did, even handed them out on the street.

Business was great when we opened. The problem was we lost our optician just a few days before opening. I had no previous experience with optical and my staff were untrained in the area. In our first week, we slowly built up a pile of lab orders ready to be placed but nobody to place them. Fortunately, by the end of that week we found a wonderful replacement who has been our rock star ever since!

The main lessons we’ve learned are, firstly, to check out eyewear in person before buying. With our limited window to purchase frames while opening, we carried some brands we were less than thrilled with over the course of the year. We shed about half of the brands we started with and are much more careful in our choices now.

Lastly, my advice is to follow your dream! Don’t feel the need to take over somebody else’s problem office because starting cold is too difficult. Create something unique, a place that patients want to go, rather than a place they reluctantly need to go. Create an experience that makes people want to come back.

QUICK Q & A

What was the first major milestone you celebrated?
Adding a fourth doctor day per week. It was wonderful to spend another day in my practice rather than working for somebody else. 
Have you already had to break up with a patient/customer or vendor?
We have unfortunately had to drop a few vendors. The beauty of ownership is we can choose to work with brands that complement us and our mission, to grow together.
Would you have done anything differently?
I would make design changes for our next office. A doctor who owns a large chain once told me that you always like your first office the least, but each one after gets a little better.
How long did it take until you felt like you were gonna make it?
It’s still day by day, even though we are turning a profit. The days with 16 patients make me feel like the king of the world, while slow days make me feel like tomorrow is never going to come. I don’t think I’ll feel like it’s completely under control for a couple more years.
Do you ever feel like you’ve made a terrible mistake?
Never!
What do you do to help overcome doubt?
Wake up happy every day and excited to go do my dream job at my dream office!

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Cover Stories

How to Keep Your Inventory Ultra-Fresh With an Aggressive Dog-Dumping Strategy

Noteworthy ways some ECPs have found to move their moldiest inventory.

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Woof … You may have loved a particular frame or collection but that was no guarantee your customers would. So, how do you offload the bad picks, the misfires, the ones that silver-tongued sales rep talked you into ordering? … Return to sender? Massive discount? Strip them for parts? Here are some of the more interesting ways your ECP peers dispose of their dogs.

BLOWOUTS, BUNDLES and BOGOS

When it comes to clearing out unsold frames, returning them is probably the most common option, but many ECPs fail to factor in the expense. As Annette Prevaux at The Visionary in Allen Park, MI, points out, “There is an expense to return frames and it is passed on to the practice… I am surprised at how little is really taught about frame buying and the cost of returns.”

Most ECPs will be familiar with options such as standing discounts (a “junk drawer”), periodic clearances, value packages and the tried-and-true BOGO (buy one, get one free), or offering a special price without warranty. Remember that offering stock as freebies or incentives tends to work best with lower-cost frames. Jocelyn Mylott at D’Ambrosio Eye Care in Lancaster, MA packages stock lenses with discounted frames to sell them off. “We use these frames to fill the board space for all the vendor back orders as we board manage,” she says. Smart move, as it fills in unsightly holes in your board and gets eyes back on this malingering product.

Accepting insurance creates additional possibilities. MK Vision Center in Forest Hills, NY, uses unsold stock as insurance-covered frames. Explains Kaleena Ma: “We usually try to sell through our unsold inventory by using them as insurance frames for the plans that give allowances for the frame.”

When it comes to using sales and discounts to clear inventory, the Vend retailing blog suggests keeping the following in mind: Try to turn sales into periodic events with a few “bells and whistles” so you’re creating new customers or building loyalty. Always use sales as a way to gather customer information, and remember to mix in a few good sellers as loss leaders.

REVERSE PSYCHOLOGY

Where some see dogs, others see gold. Dr. Selina McGee of Precision Vision in Edmond, OK, dares you to “Mark it up — way up. That way everything else looks less expensive and it’s very exclusive. If you sell one, then you cover more of your investment.” (Our hunch is this would work best with luxury frames that aren’t moving.) Doreen Erbe at Snyder Eye Group in Ship Bottom, NJ, urges you to “Make that collection into a really cool display. Everyone will think the frames are new.” This is good advice; re-merchandising can breathe surprising new life into old stock.

STAFF CHALLENGE

Nikki Griffin, owner of EyeStyles Optical and Boutique in Oakdale, MN, offers this memorable advice: “Dogs become the ‘steak-dinner frame.’ If you sell that puppy I will buy you a steak dinner.” Interestingly, food also seems to be the prime motivator for hungry sales staff at EyeShop Optical Center in Lewis Center, OH, where, explains owner Dr. Cynthia Sayers, “If a staff member sells that dud I buy them lunch.”

DONATE TO CHARITY

Your unsold merchandise can be a force for good. Lions Club is renowned for its eyeglass-recycling programs Charitable donations entitle you to a tax write-off. For a detailed “how-to” of donating stock to charity, of “Gifts in Kind,” check out the column Gary C. Smith, president and CEO of the National Association for the Exchange of Industrial Resources, wrote for INVISION in December 2017: invisionmag.com/041903.

SWAP IT OR SELL IT ON

Their proximity to the Mexican border gives Carrera Optical in McQueeney, TX an interesting option: selling unsold frames to opticals in south Texas that see large numbers of patients from Mexico. These customers are looking for a level of quality they believe can only be found in the U.S. Says BJ Chambers, “We sell multiple frames to several shops; sometimes these opticals are on credit hold to the frame manufacturer and cannot purchase directly.”
Some vendors will buy back any competitors’ frames that aren’t selling. Europa will pay you to take back another vendors’ frames, provided you have or set up an account with them. Dr. Zachary Dirks at St. Peter and Belle Plaine Eyecare Centers, Saint Peter, MN, reports: “We have some reps we have good relationships with that will exchange product for theirs.”

And here’s a channel right under your nose you might not have thought about. Julie Uram at Optical Oasis in Jupiter, FL on occasion gives unsold frames to a friend who puts them on eBay. Remember that using online marketplaces can be time consuming, as you’ll likely have to set up pages and jump through some other hoops.

THERAPEUTIC RENTALS

Those in the therapy niche take note: Dr. Pauline Buck at Behavioral and Developmental Optometrists in Miami, FL turns non-sellers into loaners that therapy patients can take home temporarily. “Concussion patients may often benefit from yoked prism base lenses. By … creating glasses in bases up, down, left or right — as well as a few base-in for individuals with convergence insufficiency — I can rent or loan them out.” Patients sign an agreement; if the glasses are not returned, Buck bills them the full price.

a gram OF PREVENTION…

Of course, you should always be monitoring inventory, but it’s important not to let your reps slack: “Keeping the frame rep responsible for shipping the top sellers in each frame line is one way to make sure the dogs never get dumped in the office,” counsels Leisa Lauer at Dr. H Michael Shack in Newport Beach, FL.

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