On a scale of 1 to 5, rate your strengths in these areas
(1 being not very strong, 5 being very strong)*
*Please note that the figures reflect weighted average scores.
Rank these challenges faced by you as a manager right now*
*Please note that the figures reflect weighted average scores.
What’s your view of your work?
What gives you the most satisfaction as a vision business owner or top manager?
| Achieving profitability and growth |
|
13%
|
| Building relationships with patients/customers/my community |
|
38%
|
| Helping patients/customers have the best vision possible |
|
36%
|
| Taking care of my staff |
|
9%
|
Learning and evolving
as an ECP |
|
2%
|
| Other |
|
2%
|
SOME NOTEWORTHY “OTHER” RESPONSES:
- “All of the above. For me, seeing my vision of my new practice go from thought to reality—and seeing the way the community is embracing it. Just an awesome feeling.”
- “Having a practice that is well thought of by both employees and patients.”
- “Changing our community for the better. Our mission is ‘To help the community see better, so they can live better.’”
Check off the benefits you provide to staff:
Which of the following jobs do you outsource? (Respondents were asked to check all that apply):
| Accounting/bookkeeping |
|
44%
|
| IT |
|
42%
|
| Marketing |
|
31%
|
| I don’t outsource anything |
|
22%
|
| Managed care authorizations/coding |
|
8%
|
| Training |
|
8%
|
| Admin tasks/general virtual assistant |
|
6%
|
| Recall |
|
14%
|
| Scribing |
|
8%
|
| Other (please specify) |
|
5%
|
The most common “other” task was medical billing. A number of respondents used the category to note that they outsource the management of their social media and website, specifically. Housekeeping and “certain repairs — i.e., soldering and reconditioning” were also mentioned.
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Other replies included: “Collecting outstanding balances,” “IT company,” “medical insurance billing specialist,” “building maintenance,” “optical repair specialist,” “IT/scribe so I can speak, and they can enter the info into the EHR,” and “can’t afford a consultant.”
What do you think your staff hate more than anything else?
| Annual review |
|
2%
|
| Polishing frames/lenses |
|
3%
|
| Working Saturdays |
|
15%
|
| Meetings |
|
3%
|
| Difficult patients/customers |
|
61%
|
| Insurance pre-authorizations |
|
6%
|
| Cleaning the bathroom/breakroom |
|
8%
|
| Other (please specify) |
|
2%
|
Other things that ruffled team members’ feathers included “Lack of direction for career/compensation and advancement” and “When technology fails.”
How often do you hold sales/staff meetings?
| More than once a week |
|
6%
|
| Once a week |
|
25%
|
| Every two weeks |
|
11%
|
| Every month |
|
29%
|
| Less than once a month |
|
21%
|
| Never |
|
8%
|
