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True Tales

The Day Our Roof Caught On Fire

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It was a busy Friday. All day, we kept hearing beating and banging on the walls, and we assumed it was coming from the pet store next to us in the strip mall. The last 10 minutes of the day I’m in the exam room with a patient, and the staff start screaming for me to come out. The office was filled with smoke! The banging we’d been hearing all day was the heating unit on the roof and it had caught on fire! We got everyone out of the office and the fire department came and saved the day. The last patients of the day still wanted to look around, but we advised against it. Worst part? We had no heat, and it was January in Ohio. So the next day we purchased space heaters to keep our patients warm. — Cynthia Sayers, OD, EyeShop Optical, Lewis Center, OH


This article originally appeared in the November 2016 edition of INVISION.

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

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A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

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True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

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YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

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