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The Single Absolute About Customer Returns and More Rules for ECPs

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The Single Absolute About Customer Returns and More Rules for ECPs

Rule 584: Know that any request for a return will come with the assurance, “But I never wore them.”


Rule 873: If, when asked “Can you work with me on the price?” your answer doesn’t start with the word “Sorry…” you are headed down a very slick, very steep slope.


Rule 601: There’s nothing wrong with your sales team that a little Robert Bell couldn’t cure.


Rule 81: Don’t prejudge. Just because a patient uses Medicaid doesn’t preclude them from owning a brand-new iPhone 7 Plus.

 

This article originally appeared in the February 2017 edition of INVISION.

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Sponsored by Shamir

Customer Focused, Service Oriented, Forward Thinking

for life improvement, fashion, performance sports, occupational single vision, and progressive lenses. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.

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