Fun The Single Absolute About Customer Returns and More Rules for ECPs Published 8 years ago on January 27, 2017 By INVISION Staff Share Tweet Rule 584: Know that any request for a return will come with the assurance, “But I never wore them.” Rule 873: If, when asked “Can you work with me on the price?” your answer doesn’t start with the word “Sorry…” you are headed down a very slick, very steep slope. Rule 601: There’s nothing wrong with your sales team that a little Robert Bell couldn’t cure. Rule 81: Don’t prejudge. Just because a patient uses Medicaid doesn’t preclude them from owning a brand-new iPhone 7 Plus. This article originally appeared in the February 2017 edition of INVISION. Related Topics:Rules for ECPs click to Comment(Comment) Up Next Here’s an Optical Board Game Sure to Remind You of Your Own Life! Don't Miss What I Really Should Have Said to the Customer Who Threatened to Tell All Her Friends About Me SPONSORED VIDEO Get the Practice of Your Dreams With Omg! Optical Marketing Group This high volume practice had outgrown their ultra successful location and needed expansion. The idea was big, just like Texas! Design a fusion concept that featured optometry, aesthetics, fitness + wellness. Mission accomplished. Download the Free Lookbook. You may like Promoted Headlines Value Driven Eyewear Modern Optical International A Game-Changing Solution: Top-Notch Care With High ROI Visionix Independent Innovation Ottica Veneta Advertisement Latest Trending Videos Press Releases1 day ago Remembering Dr. Maureen Hanley: Educator, Colleague, and Friend Press Releases1 day ago Design Eyewear Group Supports VOSH With Frame Donation People2 days ago Using QR Codes in Your Eyecare Practice … the Right Way. Business & Practice Management2 days ago Shipping Costs Can Make Or Break Your Profit Margin … Here’s Who Your Colleagues Use for All Their Shipping Needs Press Releases2 days ago The Vision Council Updates Industry Members on Impact of Latest Tariffs Products4 days ago ECPs Share their Best-Selling Collections for January Podcasts3 weeks ago Sandbox Stories by Dr. Scott Jens Press Releases2 days ago Tommy Hilfiger and Safilo Announce Global Eyewear Partnership With the U.S. SailGP Team Press Releases4 weeks ago EssilorLuxottica Results Q4 FY 2024 Press Releases3 weeks ago Meet Eyefinity Encompass: Eyefinity Unveils All-In-One Integrated Practice Management and EHR Software Platform Brand Podcasts3 weeks ago Sandbox Stories by Dr. Scott Jens Podcasts1 month ago Revenue Rx: Optical Retail Wins Sponsored Content5 months ago Shamir Driver Intelligence™ Sponsored Content6 months ago Meet Aloha! Sponsored Content6 months ago With Crizal You Can Have It All! Advertisement SubscribeBULLETINS Get the most important news and business ideas for eyecare professionals every weekday from INVISION. Advertisement Advertisement Most Popular Products4 days ago ECPs Share their Best-Selling Collections for January Press Releases2 days ago Tommy Hilfiger and Safilo Announce Global Eyewear Partnership With the U.S. SailGP Team Press Releases1 week ago Prevent Blindness Declares March as Workplace Eye Wellness Month Headlines6 days ago Study Concluded This Myopia Treatment Works and Lasts, and More of What You Need to Know for March Business & Practice Management1 week ago Low Vision Care Transformed This California OD’s Professional Life — Now He Trains Others in the Field. Press Releases2 days ago The Vision Council Updates Industry Members on Impact of Latest Tariffs Products6 days ago Honoring the Year of the Snake and More Business Boosters for March Press Releases4 days ago New Arkansas Law Strengthens Doctor-Patient Relationships, Supports Practices