Connect with us

True Tales

The Staff Members Who Will Go Down in History … or Infamy

These two employees certainly made their mark. Or left a mark, anyway.

mm

Published

on

The Staff Members Who Will Go Down in History … or Infamy

The GOOD: We had a patient come in to the office who told us he was homeless. A colleague sold him polycarbonate. If you can do that, you’re a superstar. — Janice Harris, Envision Eye Care, Marion, VA

The BAD: Some experiences stick in my mind… like the time a new staff member thought the customer would benefit from an executive trifocal in a rimless groove. She ordered it and sent it off without anyone else’s involvement. I still have nightmares over that one. — Mark Platter, Safety Rx Services, Crete, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].

SPONSORED VIDEO

SPONSORED BY WEAVE

Transform Your Multi-office Phone System Into a Revenue-generation Tool

Weave’s multi-office, multi-department, and multi-provider phone system is built to flexibly accommodate and augment your practices’ most powerful revenue-generation tool: ring phones across multiple locations, set up inter-office call overflow, support external call centers, and more. And by connecting to your patient data, call handlers see a patient’s upcoming appointments, overdue balances, overdue family members, and preferred location – all when they pick up the phone." Learn more at getweave.com/weave-unify

Promoted Headlines

Advertisement

Advertisement

Subscribe


BULLETINS

Get the most important news and business ideas for eyecare professionals every weekday from INVISION.

Advertisement

Most Popular