The GOOD: We had a patient come in to the office who told us he was homeless. A colleague sold him polycarbonate. If you can do that, you’re a superstar. — Janice Harris, Envision Eye Care, Marion, VA
The BAD: Some experiences stick in my mind… like the time a new staff member thought the customer would benefit from an executive trifocal in a rimless groove. She ordered it and sent it off without anyone else’s involvement. I still have nightmares over that one. — Mark Platter, Safety Rx Services, Crete, IL
