Connect with us

True Tales

The Staff Members Who Will Go Down in History … or Infamy

These two employees certainly made their mark. Or left a mark, anyway.




The Staff Members Who Will Go Down in History … or Infamy

The GOOD: We had a patient come in to the office who told us he was homeless. A colleague sold him polycarbonate. If you can do that, you’re a superstar. — Janice Harris, Envision Eye Care, Marion, VA

The BAD: Some experiences stick in my mind… like the time a new staff member thought the customer would benefit from an executive trifocal in a rimless groove. She ordered it and sent it off without anyone else’s involvement. I still have nightmares over that one. — Mark Platter, Safety Rx Services, Crete, IL

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at [email protected].


Sponsored by Shamir

Customer Focused, Service Oriented, Forward Thinking

Shamir is the recognized world leader in custom-designed technology for life improvement, fashion, performance sports, occupational single vision, and progressive lenses. Our values, the driving force behind our ideas and actions, keep the ECP in the center. Every Shamir representative is personally committed to our customers’ vision, and to providing the best service and support to meet and exceed their expectations, all with a personal touch.

Click here for more information.

Promoted Headlines





Get the most important news and business ideas for eyecare professionals every weekday from INVISION.


Most Popular