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True Tales

The Staff Members Who Will Go Down in History … or Infamy

These two employees certainly made their mark. Or left a mark, anyway.

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The GOOD: We had a patient come in to the office who told us he was homeless. A colleague sold him polycarbonate. If you can do that, you’re a superstar. — Janice Harris, Envision Eye Care, Marion, VA

The BAD: Some experiences stick in my mind… like the time a new staff member thought the customer would benefit from an executive trifocal in a rimless groove. She ordered it and sent it off without anyone else’s involvement. I still have nightmares over that one. — Mark Platter, Safety Rx Services, Crete, IL

Since launching in 2014, INVISION has won 21 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

True Tales

Something Got Lost in Translation During This Exam

And the OD suffered a finger in an unexpected place.

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A LOST IN TRANSLATION story: A Spanish speaking patient and I were doing quite well getting through the exam despite not speaking each other’s language fluently. I tugged my right ear, saying look at my ear for my slit lamp work. She promptly reached over, figuring she was performing as told, and stuck her finger in my ear! Lost in translation I guess. — Brian Parker, OD, Temecula Eye Center, Temecula, CA

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True Tales

Could You Keep Your Cool if a Roach Joined You in the Exam Room?

It happened to this doc. See how he reacted.

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YEARS AGO, when I worked at a commercial practice, I was refracting a patient. I was standing to her right and spinning the dials when I looked down and noticed a cockroach sitting on her shoulder. Without a pause, I moved the near point rod down and gently placed my hand on her shoulder, at the same time flicking the roach onto the wall behind her. I completed the exam and the patient didn’t have a clue as to what transpired. — Mark Perry, OD, Vision Health Institute, Orlando, FL

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True Tales

You Should See What See Keeps in the Other Box Under Her Bed

Curiously weak lashes!

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WE HAD A PATIENT who was worried that she was losing her eyelashes too rapidly … so she collected them all in a little Altoids box and whipped it out under the doctor’s nose while in the exam lane. She wanted the doc to look at the discarded hairs “to see if there’s any issues.” The doctor politely informed her that “everything looks normal!” We still haven’t figured out how she collected that many eyelashes. — Jen Heller, Pend Oreille Vision Care, Sandpoint, ID

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