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True Tales

This Patient’s a Crazy Lady!

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Our new doctor walked in on me as I was using the lensometer and asked me about the patient I was helping. I told him the patient was crazy, very psychotic, and always whining. I asked if he’d take a look at her as she claimed she was having trouble with her glasses, and I warned him one more time that she was crazy. Then I went up front and I said, “Mom, come on back with the doctor, he’ll have a look at you.” You should have seen his face! Good way to welcome the new doc to our office. —  Jeff Grosekemper, Casa De Oro Eyecare, Spring Valley, CA


This article originally appeared in the July-August 2017 edition of INVISION.

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed …briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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