It is paramount to a satisfactory customer experience, so here are a few ideas to improve your communication.
Connecting personally shows gratitude for their presence in your office and makes patients feel special.
A script for prescription compliance.
What?? No one wants one of these. Here's how you communicate with the patient what it is, how it got there, and why they need to...
Be prepared to hear: 'I just want my prescription today.'
You can't know everything necessary to provide a superior and memorable 'patient journey' unless you ask.
A little sun sense can go a long way, here's how...
These time savers help you stay on schedule, reduce stress, capture more, and make more revenue with happier, less confused patients.
Perhaps it's time to accept that you, without even realizing it, build the walls and barriers that keep patients from purchasing more.