Real Deal | INVISIONMAG.COM

Invision June 2020 Real-Deal

Invision June 2020 Real-Deal

Real Deal

A Non-Adapt Takes Her Anger Out on the Practice Instead of Her Insurance Company. How Would You Salvage This Situation?

She refused to pay—and kept the glasses!

Real Deal2 months ago
An Experienced Optical Employee Bristles at Working Under A New-to-the-Industry Supervisor … How to Handle?
As far as she’s concerned, this is one spurious supervisor.
Real Deal2 months ago
2 Patients Collided in This OD’s Parking Lot — Is He Liable for Anything? Here’s Your Chance to Weigh In …
You could call it a case of ‘hit and nun.’
Real Deal4 months ago
This Myope’s Broke: How Would Your Office Handle Her?
Her illicit contact lenses trigger more problems than she bargained for.
Real Deal5 months ago
How Would You Handle This New OD’s Credentialing Crisis?
Her ethics are being tested on her first day on the job.
Real Deal7 months ago
When This Doc Moved to a Concealed Carry State, She Didn’t Expect Staff to Be Packing
What would you say to an OD who balked at legal firearms in her office?
Real Deal8 months ago
How Should an Office Handle this Disgruntled Patient with Unpaid Bills and Ongoing Medical Needs?
The doc wants to keep treating him and hopes to erase that negative online review despite his overdue balance.
Real Deal9 months ago
How Did This Trunk Show Turn Out So Wrong?
They had such high hopes: What can the practice do better next time?
Real Deal9 months ago
What Would You Do If You Were This Office Manager Who Caught Her Doctor and Optician in a Sneaky Sun Swap?
Rx lenses are made but they never get dispensed so that a plano sun gets covered by insurance.
Real Deal1 year ago
If This Team of Expo Slackers Worked for You, What Action Would You Take?
They spent most of the all-expenses-paid trip in the hotel bar.
Real Deal1 year ago
Ever Feel Like Your Billing Policy Is Backfiring?
This practice does. How can it get back on track?
Real Deal1 year ago
A Sublease Eye Doc Didn’t Work Out
Should the optician/owner pursue their non-compete?
Real Deal1 year ago
A Compensated Lens Design Tripped Up This Eye Doc
The patient wants his glasses and exam refunded.
Real Deal1 year ago
An Order is Canceled After the Insurance Company Steals the Work. How Must the Office React?
An order is canceled after the insurance company steals the work. How must the office react?
Real Deal1 year ago
A New Owner OD Needs to Navigate the Bartering Culture in His New Community
"I plow your driveway when it snows; you serve my family's eye needs."
Real Deal1 year ago
A Patient Pushes an Optician to Bend the Rules. Is This A Gray Area Or Are They Committing Fraud?
The case of the fraudulent filing.
Real Deal1 year ago
A Difficult Teenager, Absent Parents and Unacceptable Behavior … Kick the Kid Out or No?
This office wants to show a pre-teen the door – should mitigating circumstances change their minds?
Real Deal2 years ago
Optician Wants to Ignore Part of Prescription — but Is That Her Right?
The doctor prescribed it for the customer; the optician said he'd hate it. Who wins?
Real Deal2 years ago
A Customer Breaks a Pair of Frames While Showrooming … and Just Walks Out! What’s a Novice Sales Associate to Do?
MENDENHALL VISION CENTER, an Anchorage-based optometry office, recently lost their star optician to a competing practice. Two weeks ago, the owners promoted Nick, a technician, to...
Real Deal2 years ago
A Bad Online Prescription Induces Prism with the Correct Rx, What’s an Optician to Do for Her Frustrated Patient?
How far would you go to serve a patient uncomfortable with the correct lenses?

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