Real Deal | InvisionMag.com

Real Deal

What Would You Do If You Were This Office Manager Who Caught Her Doctor and Optician in a Sneaky Sun Swap?

Rx lenses are made but they never get dispensed so that a plano sun gets covered by insurance.

Real Deal3 months ago
If This Team of Expo Slackers Worked for You, What Action Would You Take?
They spent most of the all-expenses-paid trip in the hotel bar.
Real Deal3 months ago
Ever Feel Like Your Billing Policy Is Backfiring?
This practice does. How can it get back on track?
Real Deal4 months ago
A Sublease Eye Doc Didn’t Work Out
Should the optician/owner pursue their non-compete?
Real Deal6 months ago
A Compensated Lens Design Tripped Up This Eye Doc
The patient wants his glasses and exam refunded.
Real Deal7 months ago
An Order is Canceled After the Insurance Company Steals the Work. How Must the Office React?
An order is canceled after the insurance company steals the work. How must the office react?
Real Deal7 months ago
A New Owner OD Needs to Navigate the Bartering Culture in His New Community
"I plow your driveway when it snows; you serve my family's eye needs."
Real Deal8 months ago
A Patient Pushes an Optician to Bend the Rules. Is This A Gray Area Or Are They Committing Fraud?
The case of the fraudulent filing.
Real Deal8 months ago
A Difficult Teenager, Absent Parents and Unacceptable Behavior … Kick the Kid Out or No?
This office wants to show a pre-teen the door – should mitigating circumstances change their minds?
Real Deal9 months ago
Optician Wants to Ignore Part of Prescription — but Is That Her Right?
The doctor prescribed it for the customer; the optician said he'd hate it. Who wins?
Real Deal11 months ago
A Customer Breaks a Pair of Frames While Showrooming … and Just Walks Out! What’s a Novice Sales Associate to Do?
MENDENHALL VISION CENTER, an Anchorage-based optometry office, recently lost their star optician to a competing practice. Two weeks ago, the owners promoted Nick, a technician, to...
Real Deal12 months ago
A Bad Online Prescription Induces Prism with the Correct Rx, What’s an Optician to Do for Her Frustrated Patient?
How far would you go to serve a patient uncomfortable with the correct lenses?
Real Deal1 year ago
Did This Doctor Make a Mistake By Leaving His Top Manager Out of the Decision Loop?
A doctor alienates his manager by relying too much on his favorite tech. How can balance be maintained?
Real Deal1 year ago
A Doctor Doesn’t Want to Follow the Rules, How Liable is the Insurance Biller?
She feels like she is doing something very, very wrong and nobody else cares.
Real Deal1 year ago
A Pregnant Biller is Anxious About the Billing Decisions of the OD. Here’s What You Would Do
It's the case of the uneasy momnesiac.
Real Deal1 year ago
How Would You Rate This Practice’s Handling of an Angry Early Bird?
A patient denied before-hours service takes matters into her own hands.
Real Deal2 years ago
A Small Practice, a Deaf Patient, an ASL Translator Paid For … What Happens When the Patient Cancels?
A request for ASL translation shakes up this small office. Does the practice have any options?
Real Deal2 years ago
When a Student Extern Disrupts an Office’s Established Procedures, How Can an Owner/OD Regain Control?
An optometry student extern is causing problems for a practice. How can the owner rein her in?
Real Deal2 years ago
She Thought Re-Selling Well-Priced Ophthalmic Frames Found in a Local Department Store Was a Good Idea. Was She Wrong?
An office is selling discount ophthalmic frames from a department store. How can they manage consumer backlash?
Real Deal2 years ago
With An Expensive Remake Ahead, Should This Practice Eat the Costs?
In this month's "Real Deal" from INVISION magazine, a patient’s valid prescription no longer meets his refractive needs. Does the practice eat the remake costs?

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