It’s a five-hour drive, and the buyer/optician is unreliable and underhanded. But the frames are selling …
What rules can a business lay down for customers who try on all the frames fully intending to buy online without ultimately hurting their sales?
If they don’t stop sending mixed signals, their frustrated staff are going to walk!
She was never called and where are his glasses? How would you handle this?
Does your business have a treatment protocol and plan in place for those on state or federal programs?
Grin and bear it? Go over him? Or replace him and his line altogether?
And her bad habits are spreading. How should staff involved in billing handle the situation?
She’s the applicant the owner’s been dreaming of — he couldn’t just let her slip away!
Would you confront them, call the cops or play it safe?
What are the implications for the team and for future hiring?
Is there any way to renegotiate this mess?
The associate OD’s wife was supposed to be doing an audit; now she’s a potential whistleblower!
She’s even been frozen out of after-work drinking sessions!
A doctor’s departure has hit staff members' wallets—and they’re pushing back.
Patients assume he has been; how should staff handle inquiries?
She looks like she’ll be a handful—but are there ethical considerations? And then there’s the dog…
Her boss went for an outside hire — then had him implement her ideas!
Her son goes to a daycare where a teacher’s husband tested positive; and she came to work!
There are continuity-of-care issues for this office to consider…
Since the agreement was made, new retailers, similar lines and diminishing sales have changed the equation.
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