Like protecting yourself from potentially litigious former employees and how to check your emotions in high-pressure situations.
Like basking in your big problems and asking the right questions of candidates.
Like learning to recognize buying signals and whether to give good or bad news first.
Including how to make the most of customer’s likely higher tax refunds and underscoring the importance of measuring and dispensing.
Including overcoming the female boss double standard and making sure your sale blowout is truly explosive.
Including having your business take a stand, being nice to quitters and shredding costs.
Including how to handle snooping competitors and replacing a valued member of the team.
Plus suggestions for getting in customers' heads and making them talk.
Including how to come up with an Oops Kit.
Including overcoming AR resistance and referral reciprocity.
Plus the power in naming your wishes and looking sharp.
And how to head off 'boss's pet talk' at the pass.
And the holidays are approaching. They may be lean but proper preparations can prevent poor performance.
Now is not the time to pull your punches or not deliver on your promises.
Including how to practice better, act with purpose and know thyself.
Plus how to get your staff to REALLY listen and not just stop talking.
Like find the the 'mommy trackers' and be transparent with staff about how tough BTS will be.
Including how to lay someone off for newbies and positive management of a business experiencing a morale void.
Including ways to get over that embarrassing customer encounter.
Forget bonuses, give pizza and stop saying 'No.'