Including ways to get over that embarrassing customer encounter.
Like how to find a mentor and mimicry for sales associates, yay or nay?
Plus how to handle suspected shoplifters and under-performing salespeople.
And how to share chores among staff to make sure they get done.
Also, proper staff gift-giving etiquette and getting the most out of staff trainers.
Plus its all fun and games until someone gets drunk at the company holiday party ... how to protect your business from potential trouble.
And your return policy may not be as ironclad as you think when it comes to minors.
Don't miss: How to set attainable goals and offload older merchandise.
Also how to deal with (or with being) a helicopter manager.
Plus, how to get that chatty, great employee to actually close the sale.
Also, how to structure their compensation to remain competitive.
Unless it’s true, it might be a criminal offense in your state.
Getting a head start on what could be a volatile year, and more advice for February.
Read the answers to some of your holiday questions.
Your questions answered by our experts.
Get a real email address, [email protected]
Send it to hold and promise to call back within an hour.
It could be a time to get important upgrades done.
One option is to charge a non-client, but offer a credit if they return for an exam or eyewear purchase.
Trust your gut, and let them go.
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