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True Tales

A Boy, a Stuffed Dog, and Glasses For Them Both

A thoughtful mother provides an ECP with a heartwarming memory.

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BLESS THIS MOTHER. She brought her son in for his frame dispense. He was 3 years old and it was his first pair of specs. The mom pulls me aside and hands me a pair of glasses she bought for his favorite stuffed toy. She asked if I can dispense them to the stuffed dog first, and of course I said yes! So, I sat with a stuffed dog on my boutique table, adjusted his glasses and had a conversation with the dog and mom. The shy boy comes over, now excited for his glasses, and puts on his pair. He was so happy that he and the dog matched. He was also overwhelmed with seeing so well. This dispense got me so emotional. It reminded me how much we make a difference in people’s lives. It also got me upset from the parents that tease their children for needing glasses. (I had that the other night.) Bravo to this mother for being so supportive and patient. This gave me so many emotions but, man, did that dispense feel good. — Kitty M., Phoenixville, PA

Since launching in 2014, INVISION has won 23 international journalism awards for its publication and website. Contact INVISION's editors at editor@invisionmag.com.

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True Tales

An Exception to the Cancellation Policy?

The no-show who showed …briefly.

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Had a patient come in the office five minutes before their appointment to tell us they will not be here for their appointment and then ran out. — Michael Davis, OD Opti-Care, Eldersburg, MD

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True Tales

A California Doc’s Only Exception to the ‘No Dogs’ Rule

And no, it isn’t for service dogs.

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True tails! Our office policy is no pets, service dogs only. But there was one time we made an exception. A middle aged male patient arrived with his dog on a leash. He was talking very sweetly to his pet and bending over to pet him. As I approached him I looked down to greet the well-behaved animal. But behold, there was only a leash. This is when we implemented “the exception of the invisible dog.” — Dave Schultz, OD, Urban Optics, San Luis Obispo, CA

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True Tales

A Teen’s Mom is Angry the Store Is Out of Her Kid’s Third Frame

Maybe next time they should buy them in bulk.

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I got yelled at by a parent whose teenager broke his frame for the third time this year. Unfortunately, I didn’t have the frame in stock and would have to order it. I was thrashed and berated for not having the frame, and was told that I should keep “a few extra around here since you know my son breaks his glasses.” Yes, I know that. Especially since he just got the new frame off my board … four hours ago. — Elizabeth Reid, Vision Associates, Hayes, VA

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